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Vacancy Questions Preview

Vacancy Questions Preview

Grade: 13
Carefully read each question and all possible answers before selecting a response. Some questions will be used to screen out ineligible applicants. Applicant errors in responses will not be corrected. You are responsible for the accuracy of your application. Your application must describe your work and experience, in your own words. If you fail to provide requested information, or the information submitted is insufficient, you may lose consideration for the position.

Qualification Requirements

To be considered for this position, you must meet the following qualification requirements:

You must have IT related experience demonstrating each of the four competencies listed below. Please review the level of proficiency required for each competency. Your resume must clearly address how your IT related experience meets the level described.

Failure to provide this information may result in loss of consideration for this position.

Attention to Detail:

  • Developed standard operating procedure(s).
  • Modified existing network programs.
  • Monitored computer security procedures to determine if employees were adhering to policy.
  • Inspected computer sites to ensure information security procedures were in place and were being consistently followed.
  • Modified existing network programs.
  • Estimated resources needed to implement network.
  • Used existing plans to test specific application programs.
  • Reviewed hardware equipment for compatibility with present equipment.
  • Determined availability of space for hardware.
  • Recognized hardware/software problems and resolved.
  • Used technical specification to install hardware/software.
  • Identified problems and referred to second or third tier group for final resolution.


Customer Service:

  • Presented information regarding systems requirements and/or resolved problems encountered.
  • Installed peripherals (i.e., printers, scanners, monitors) for end-users.
  • Briefed staff on procedural changes.
  • Provided training to users on new policies.
  • Responded in writing to questions from customers seeking guidance on a routine computer related issue.
  • Attended implementation meetings with customers.
  • Attended design meetings with users.
  • Performed research on user needs.
  • Estimated resources needed to implement a network.
  • Served as computer contact for users on routine or non-critical matters.
  • Analyzed individual user requirements to assist in identifying appropriate IT solutions for work assignments.
  • Coordinated efforts in the installation of computer programs.
  • Prepared e-mail instructions to end-users informing them how to complete a specific task.


Oral Communication:

  • Contacted vendor for release of new software packages.
  • Contacted vendor for information on retraining staff using another computer language.
  • Explained security procedures and measures in place.
  • Responded to information security and audit related questions.
  • Contacted persons within the agency regarding problematic areas.
  • Explained security procedures and measures in place.
  • Facilitated and provided information technology training.
  • Performed research for IT user needs.
  • Provided support for IT end users and management.
  • Responded to recurring IT external inquiries.
  • Coordinated IT vendor demonstrations for end users and provided an interface with the vendor.
  • Assisted in providing IT formal training to others on network operations, protocols and trouble shooting.


Problem Solving:

  • Provided advice and guidance on various IT specialty issues.
  • Isolated a programming problem and referred it appropriately.
  • Ensured corrective actions to restore IT operational service.
  • Oversaw function tests of IT hardware/software to resolve technical problems and ensure appropriate on-site repair.
  • Recognized and resolved IT hardware and software problems.
  • Reviewed IT hardware equipment for compatibility with present equipment.
  • Performed diagnostics and troubleshooting on PC's and related IT equipment.
  • Detected and corrected a network security deficiency in a workstation or server configuration.
  • Recommended a method to make the network more efficient.
  • Performed routine troubleshooting on PC's.
  • Worked with end users one-on-one in resolving routine IT software/hardware problems.
  • Tested specific IT software application programs.
  • Checked intranet system and/or areas requiring security improvements.
  • Resolved routine IT project related issues.
  • Coded and tested changes to programs as instructed by manager.
  • Analyzed and resolved non-routine network problems.


* 1.In addition, you must have one year of specialized experience at, or equivalent to, the GS-12 grade level as described in the VACANCY ANNOUNCEMENT. Do you meet the experience requirements for this position?
  1. Yes
  2. No


Applicants applying for this position, MUST also possess the following Selective Factors. In the event you do not possess the Selective Factors, you will be found ineligible for the position.

Selective Factors:
  • Applicants must have experience in CISCO routing and switching with working experience in the last two years, which included knowledge of CISCO, IOS, ACS and Firewalls.
  • Applicants must have the CISCO Certified Network Associate (CCNA) Certification or a higher CISCO Certification..


Applicants must clearly address this experience in their resume and submit a copy of their certification to the Consolidated Staffing Unit by the closing date of this vacancy announcement.

* 2.Do you meet the Selective Factors for this position?
  1. Yes, I meet the Selective Factors for this position, my resume clearly addresses these factors AND I have submitted a copy of my certification to the Consolidated Staffing Unit.
  2. No, I do not meet the Selective Factors for this position.


ASSESSMENT QUESTIONS

LISTED BELOW ARE GROUPED STATEMENTS RELATING TO THE ASSESSMENTS/COMPETENCIES NECESSARY FOR THE POSITION. Read each question carefully and select the answer choice that best describes your experience.

3.IT Specialists collect facts from users regarding their needs. They determine alternative solutions and conclude whether an existing system can be modified or a new system must be developed. Upon final determination, they must be able to design, code, test and implement the computer system. From the choices below, please select the one that best describes your experience.

  1. I have evaluated the feasibility of a proposed new system development project; and/or I have translated the functional requirements of the new system into design specifications; and/or I have determined the best approach for testing and implementation of the new system within the technical environment.
  2. I have conducted a feasibility study, requirements analysis, design specifications and construction (programming, testing and implementation) to replace an existing employee system; and/or I have utilized state of the art Internet technologies, methods, standards and issues (regarding security, privacy, accessibility) to lead the development and management of a Web site or portal for a major national program that involves privacy, access and authentication issues in accessing personnel records.
  3. I have consulted with users/management to refine functional requirements that were developed by the Systems Development Team; and/or I have assisted in testing the new system and identified a problem which was referred to the development team.
  4. I have provided guidance to a multi-specialty work group of applications developers, data management specialists, network specialists and others involved in the planning, design, implementation and maintenance of the agency Web site or Web portal; and/or I have utilized skills in systems analysis and design to review the impact of new systems design policies on the systems design process which affected costs, software or security being used.
  5. I have updated the procedures documentation that was developed in the design stage of system development; and/or I have diagnosed trouble on a Web site, made corrections and restored functionality utilizing knowledge and skill with browsers and Internet principles.
  6. I have worked with applications developers to isolate and solve design problems encountered during testing and implementation stages; and/or I have optimized an existing Web site and provided guidance in the design and development of new web sites utilizing skill with HTML and performance monitoring methods.
  7. None of the above.


4.IT Specialists analyze network system design needs, anticipate problems in computer programs or hardware, and propose and implement solutions. In the process of advising management, they must develop alternative approaches for major aspects of IT system design and must detect whether problems are due to user error or hardware/software error. From the choices below, please select the one that best describes your experience.
  1. I have installed and configured file servers for use in a large multi-user network; and/or I have acted as a consultant or lead technical specialist for the planning and implementation, including infrastructure, hardware, software, and capacity requirements for a large multi-user computer network.
  2. I have installed and administered multiple web servers and/or firewalls; and/or I have designed and installed network cabling; and/or I have reviewed facility or site needs and developed a complete network system design plan which was subsequently implemented on a facility wide basis; and/or I have installed and administered a LAN/local area network, servers and workstations.
  3. I have designed and implemented networks and/or modified existing networks; and/or I have estimated resources needed to implement network, including standards, protocols and equipment requirements; and/or I have analyzed statistics in and recommended a method to make the network more efficient, which was subsequently adopted by management.
  4. I have performed network administrator functions including for user administration, backup/recovery, file security, application launching, and software upgrades for a large multi-user computer system; and/or I have served on a re-engineering committee; and/or I have served as a team leader to re-design a system after the problem was diagnosed; and/or I have integrated and installed hardware components during large-scale computer upgrade.
  5. None of the above.


5.IT Specialists must help manage the BOP's personal computers and mainframe systems, including operating systems, applications and hardware. From the choices below, please select the one that best describes your experience.
  1. I have provided minor adjustments or maintenance on LAN or a mainframe system; and/or I have maintained LAN communications hardware or mainframe system hardware; and/or I have installed PC application software or database software routines for users; and/or I have provided guidance to staff in the area of personal computers or mainframe systems.
  2. I have maintained equipment to ensure compatibility and connectivity of LAN or mainframe hardware; and/or I have installed and maintained LAN communications hardware or mainframe system hardware; and/or I have designed or installed PC application software or database software routines for multiple (100+) users; and/or I have served as a local authority in the area of personal computers or mainframe systems.
  3. I have installed video cards, drives, modems, etc.; and/or I have installed peripherals (printers, scanners, monitors); and/or I have performed routine troubleshooting duties on PC's.
  4. None of the above.


6.IT Specialists must communicate, both orally and in writing, technical information with end users in a non-technical clear manner. For example, they write computer documentation, teach computer operation, provide support for end users and management, and serve as an intermediary with other entities. From the choices below, please select the one that best describes your experience.
  1. I have contacted a vendor for technical support in resolving end user problems; and/or I have obtained user requirements for IT equipment/software applications; and/or I have served as a resource person for technical problems within the organization; and/or I have informed management of the nature of a programming problem with existing software; and/or I have updated an existing users guide on how to operate an organization's computer system.
  2. I have eliminated the need to deal with a superfluous contact so that a problem could be handled in a timely manner; and/or I have taught technical and end-user program applications to staff; and/or I have performed briefings or demonstrations for upper management on a new computer system; and/or I have assessed an end-user's problem and solicited help from a technical support group.
  3. I have taught a computer course to end users of all knowledge base levels; and/or I have served as an arbitrator in reaching an agreement over major disputes regarding computer products, services or charges with an outside entity; and/or I have written a user guide on how to operate an organization's computer system.
  4. I have contacted vendors for release of new software packages; and/or I have worked with end-users one-on-one in resolving routine software/hardware problems; and/or I have explained security procedures and measures in place; and/or I have explained how to insert a page break while using WordPerfect; and/or I have helped an employee alleviate a printer problem.
  5. I have obtained user requirements for various types of IT equipment/software; and/or I have served as a primary resource person for technical problems within the organization; and/or I have informed management of the nature of an end-user problem with a system; and/or I have written a guide on how to operate an organization's computer system.
  6. None of the above.


7.IT Specialists must develop technical documentation, such as systems design, user guides, flow diagrams and program specifications. They must apply existing documentation by writing programs according to specifications. From the choices below, please select the one that best describes your experience.
  1. I have developed data flow diagrams; and/or I have completed sections of larger reports for review by management concerning information technology use or proposals; and/or I have completed sections of technical instruction manuals for use by end users concerning new software or new hardware procedures.
  2. I have developed several end user guides which were adopted and implemented agency/organization wide; and/or I have established complex functional requirements documentation; and/or I have written a PC operations manual; and/or I have developed systems design; and/or I have written technical procedures to be applied by a corporation.
  3. I have coordinated efforts in the installation of WordPerfect, MS Access, Quarto-Pro, etc; and/or I have applied proper configurations in the installation of hardware; and/or I have installed emulation or network cards in accordance with manufacturers instructions and specifications.
  4. I have prepared instructional e-mails to end users informing them how to complete a specific task; and/or I have responded in writing to questions received seeking guidance on resolving routine computer related issues.
  5. None of the above.


Grade: All Grades
1.How did you hear about this employment opportunity with the Bureau of Prisons (BOP)?
  1. Private information service
  2. Magazine
  3. Newspaper
  4. Radio
  5. Television
  6. Poster/Flyer
  7. Private employment office
  8. State Employment/Unemployment Office or Career Service Center
  9. State or local Job Information Center
  10. BOP Employee Services Department (bulletin board or other form announcement)
  11. School or college counselor or other official
  12. Agency or other Federal government recruitment at school or college
  13. Recruitment event (other than school or college)
  14. Friend or relative working for the BOP
  15. Friend or relative not working for the BOP
  16. Religious organization
  17. USAJOBS, the official job site of the US Federal Government
  18. BOP Website
  19. Internet job site
  20. Contacted the BOP on my own
  21. Military publication
  22. Military Separation Center
  23. Professional Organization
  24. Federal Job Publication (i.e., Federal Jobs Digest, etc)
  25. Discover Corrections
  26. Washington DC Diversity
  27. Other


Thank you for applying for a position with the Federal Bureau of Prisons. We appreciate you taking the time to complete this survey.





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