Skip to main content

Grade: 04

Carefully read each question and all possible answers before selecting a response. Some questions will be used to screen out ineligible applicants. Applicant errors in responses will not be corrected. You are responsible for the accuracy of your application. Your application must describe your work and experience, in your own words. If you fail to provide requested information, or the information submitted is insufficient, you may lose consideration for the position.
1 You must have one year of general experience or meet the education requirements as described in the VACANCY ANNOUNCEMENT. Do you meet the experience and/or education requirements for this position? Answer to this question is required
  • Yes
  • No
NOTE: If you are using education to qualify, you must provide transcripts to receive consideration. Transcripts MUST be received in the announcing office by the closing date of the vacancy announcement.

LISTED BELOW ARE GROUPED STATEMENTS RELATING TO THE ASSESSMENTS/COMPETENCIES NECESSARY FOR THE POSITION. Read each question carefully and select the answer choice that best describes your experience.
2 Information Receptionists assist in maintaining the smooth operation of the institution entrance by assuring such functions as supplies, inventory, messages, rosters, and equipment are functional, up-to-date, and efficiently maintained. From the choices below, please select the one that best describes your experience.
  • I have organized visitor and other receptionist related files; and/or I have completed census count slips; and/or I have maintained an updated inmate or staff roster.
  • I have picked up supplies from the warehouse; and/or I have sorted mail; and/or I have processed visitors.
  • I have sorted and distributed messages; and/or I have ordered supplies in a timely manner; and/or I have filed documents accurately; and/or I have requested documents to be printed; and/or I have verified present inventory.
  • None of the above.
3 Information Receptionists receive all visitors and telephone calls. They also provide assistance by answering non-technical questions and provide explanations on other issues. From the choices below, please select the one that best describes your experience.
  • I have completed a training course in public speaking; and/or I have assisted visitors and callers with requests for directions; and/or I have helped visitors complete forms.
  • I have greeted visitors; and/or I have answered telephone calls; and/or I have screened visitors and callers; and/or I have taken messages for personnel who could not be reached.
  • I have responded to inquiries on general issues related to the institution; and/or I have provided visitor schedules to callers/visitors/attorneys; and/or I have answered and transferred telephone calls to other staff; and/or I have notified the proper official that a visitor is waiting.
  • None of the above.
4 Information Receptionists must be able to interpret policy and guidelines concerning such complex issues as the Freedom of Information Act, policy concerning WITSEC and CIMS cases, visiting room, security, and contraband regulations. From the choices below, please select the one that best describes your experience.
  • I have used reference materials with the assistance of the supervisor; and/or I have applied supervisor?s instructions to daily activities; and/or I have provided correct phone extension to callers.
  • I have answered inquiries on the procedures for applying for a job; and/or I have utilized an institution supplement/company policy/operating statement to determine if an item was admissible; and/or I have explained basic visiting procedures to visitors.
  • I have answered questions referencing institution supplements/operating policy; and/or I have explained policies and procedures to official visitors and others; and/or I have issued identification cards to visitors.
  • None of the above.

Grade: All Grades

1 How did you hear about this employment opportunity with the Bureau of Prisons (BOP)?
  • Private information service
  • Magazine
  • Newspaper
  • Radio
  • Television
  • Poster/Flyer
  • Private employment office
  • State Employment/Unemployment Office or Career Service Center
  • State or local Job Information Center
  • BOP Employee Services Department (bulletin board or other form announcement)
  • School or college counselor or other official
  • Agency or other Federal government recruitment at school or college
  • Recruitment event (other than school or college)
  • Friend or relative working for the BOP
  • Friend or relative not working for the BOP
  • Religious organization
  • USAJOBS, the official job site of the US Federal Government
  • BOP Website
  • Internet job site
  • Contacted the BOP on my own
  • Military publication
  • Military Separation Center
  • Professional Organization
  • Federal Job Publication (i.e., Federal Jobs Digest, etc)
  • Discover Corrections
  • Washington DC Diversity
  • Other
Thank you for applying for a position with the Federal Bureau of Prisons. We appreciate you taking the time to complete this survey.