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Grade: 09

No specific questions.

Grade: All Grades

1 GS-9 Choose one answer that best describes your education, experience or combination of education and experience: Answer to this question is required
  • I possess at least one year of specialized experience that has equipped me with the particular knowledge, skills, and abilities to successfully perform the duties of the position. This experience is related to the work of the position and equivalent to at least the GS-7 level in the Federal service as described in the vacancy announcement.
  • I possess a Master's or equivalent graduate degree OR two full years of progressively higher level graduate education leading to such a degree OR LL.B. OR J.D., if related.
  • I possess a combination of post high school education and experience that together meet the qualification requirements for this position.
  • I do not meet any of the requirements as described above.
2 Select the one response that best describes the individuals you have interacted with on a regular and recurring basis. Answer to this question is required
  • Senior managers or officials from outside my own agency.
  • Senior managers or officials from outside my own office.
  • Supervisors from within my own agency.
  • Supervisors from within my own office.
  • Support personnel and staff outside my own agency.
  • Support personnel and staff within my own agency.
  • None of the above.
  • All the above.
3 Choose the statement(s) that describe your experience in communicating information to senior management officials. Check all that apply Answer to this question is required
  • I have assisted in the preparation of policy recommendations, procedures or analyses, providing data and background information to senior officials as requested.
  • I have developed comprehensive materials for reports, briefings, and meetings for management officials.
  • I have communicated program strategies, goals, objectives and priorities to personnel within an organization.
  • I have prepared briefing materials for management officials.
  • None of the above.
4 Select the answer which best describes your highest level of experience preparing reports regarding statistical data. Answer to this question is required
  • I have not had education, training or experience in performing this task.
  • I have completed formal education or training in performing this task but have not yet performed it on the job.
  • I have performed this task on the job under close supervision by a supervisor manager or senior employee to ensure compliance with correct procedures.
  • I have performed this task as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  • This task has been a central or major part of my work. I have performed it myself routinely, and I have trained others in performance of this task and/or others have consulted me as an expert for assistance in performing this task.
5 I have used my interpersonal communication skills in the following area(s): Answer to this question is required
  • Dealt with individuals who were difficult, hostile or distressed.
  • Succeeded in working with co-workers, supervisors and high level management.
  • Identified and responded to critical events with diplomacy and action.
  • Negotiated with others to reach agreement, settlement, consensus, compliance or a solution.
  • None of the above.
6 Select the response(s) that describe your interpersonal communication skills that you have routinely and successfully applied at work. Answer to this question is required
  • I have facilitated the resolution of competing or conflicting interests among parties whose cooperation is needed in order to meet program objectives.
  • I have interacted effectively in situations where frequent changes, delays, or unexpected events arise that cause major shifts in priorities, timetables, or work assignments.
  • I have provided direction, guidance or instruction to support staff or co-workers.
  • I have imposed consequences and held others accountable to meet program requirements, policies and/or standards.
  • I have persuaded others to adopt new methods, procedures or techniques in order to improve operations or to meet new standards.
  • I have diffused confrontational contacts with people who are difficult, hostile or distressed.
  • None of the above.
7 I have work experience in dealing with difficult individuals. Answer to this question is required
  • Yes
  • No
8 Select the answer that best describes your ability to retain composure under stressful situations when dealing with a variety of people. Answer to this question is required
  • My previous positions have not required me to deal with a variety of people in stressful situations.
  • I have had limited experience in handling stressful situations which dealt with a variety of people. When I did, my supervisor or senior employee was there to assist me in these situations.
  • I have served in positions where I had to maintain composure in stressful situations dealing with a variety of people. I was usually able to do this without the review or intervention of my supervisor.
  • I have served in a variety of position where I must maintain composure in stressful situations dealing with a variety of people. I was able to do this without the review or intervention of my supervisor or senior level person.
9 In my work experience I have participated in management studies/surveys for purposes of streamlining processes and improving program operation. Answer to this question is required
  • Yes
  • No
10 Select the one response that best describes your decision making ability to identify and evaluate alternatives, and make sound and timely decisions, even in uncertain situations. Answer to this question is required
  • I have independently identified alternatives and made sound and timely decisions in non-routine situations impacting the work and outcomes of an organization.
  • I have independently made decisions involving issues in routine situations impacting the work and outcomes of an organization.
  • I have made decisions with supervisory review only at the final stage.
  • I have made decisions with supervisor review and approval at predetermined stages in project development.
  • I have made decisions involving simple or routine situations with frequent peer review and interaction with my supervisor.
  • None of the above.
11 I have experience and/or training in the following leadership competencies listed below (Check all that apply): Answer to this question is required
  • Conflict Management: Encourages creative tension and differences of opinions. Anticipates and takes steps to prevent counter-productive confrontations. Manages and resolves conflicts and disagreements in a constructive manner.
  • Continual Learning: Assesses and recognizes own strengths and weaknesses; pursues self-development.
  • Creativity and Innovation: Develops new insights into situations; questions conventional approaches; encourages new ideas and innovations; designs and implements new or cutting edge programs/processes.
  • Developing Others: Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and by providing opportunities to learn through formal and informal methods.
  • Entrepreneurship: Positions the organization for future success by identifying new opportunities; builds the organization by developing or improving products or services. Takes calculated risks to accomplish organizational objectives.
  • External Awareness: Understands and keeps up-to-date on local, national, and international policies and trends that affect the organization and shape stakeholders' views; is aware of the organization's impact on the external environment.
  • Financial Management: Understands the organization's financial processes. Prepares, justifies, and administers the program budget. Oversees procurement and contracting to achieve desired results. Monitors expenditures and uses cost-benefit thinking to set priorities.
  • Human Capital Management: Builds and manages workforce based on organizational goals, budget considerations, and staffing needs. Ensures that employees are appropriately recruited, selected, appraised, and rewarded; takes action to address performance problems. Manages a multi-sector work force and a variety of work situations.
  • Influencing/Negotiating: Persuades others; builds consensus through give and take; gains cooperation from others to obtain information and accomplish goals.
  • Leveraging Diversity: Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the organization.
  • Partnering: Develops networks and builds alliances; collaborates across boundaries to build strategic relationships and achieve common goals.
  • Political Savvy: Identifies the internal and external politics that impact the work of the organization. Perceives organizational and political reality and acts accordingly.
  • Public Service Motivation: Shows a commitment to serve the public. Ensures that actions meet public needs; aligns organizational objectives and practices with public interests.
  • Strategic Thinking: Formulates objectives and priorities, and implements plans consistent with the long-term interest of the organization in a global environment. Capitalizes on opportunities and manages risks.
  • Teambuilding: Inspires and fosters team commitment, spirit, pride, and trust. Facilitates cooperation and motivates team members to accomplish group goals.
  • Technical Credibility: Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to specialized expertise.
  • Technology Management: Keeps up-to-date on technological developments. Makes effective use of technology to achieve results. Ensures access to and security of technology systems.
  • Vision: Takes a long-term view and builds a shared vision with others; acts as a catalyst for organizational change. Influences others to translate vision into action.
  • None of the above.
12 I have experience working with confidential and sensitive matters in a professional work environment. Answer to this question is required
  • Yes
  • No
13 Select your on-the-job experience(s) in training/leading a volunteer and/or paid workforce. Answer to this question is required
  • Recruit employees/volunteers to staff an interpretive center.
  • Provide training or mentoring to volunteers or paid staff on work assignments.
  • Arrange work schedules for staff.
  • Track work assignments of staff and make needed adjustments.
  • Make recommendations to supervisor concerning performance issues.
  • None of the above.
14 Select the area(s) of conflict resolution or disciplinary action that you have direct experience performing in a work environment. Answer to this question is required
  • Mediating minor disputes among clients
  • Documenting poor client performance or conduct
  • Verbally addressing areas of poor performance or conduct with clients
  • Counseling clients on means to improve performance or conduct
  • Issuing formal written warnings to address poor performance or conduct
  • Taking specific disciplinary action to correct poor performance or conduct such as suspension, demotion, removal, etc.
  • None of the above
15 Select the response(s) that best describes your experience with conflict resolution as it applies to internal and external customers. Answer to this question is required
  • I have experience with identifying and resolving conflict in a variety of situations.
  • I have experience with building and mending relationships after a lose-lose or win-lose conflict has occurred.
  • I have experience with maintaining my composure around difficult people.
  • I have experience with reaching workable compromises in difficult situations.
  • None of the above.
16 Select the response that best describes your experience presenting historical and interpretive information to visitors at National parks, museums, historical sites, museums or similar sites of public interest. Answer to this question is required
  • I have not performed this job function.
  • I have received post high school education with course work in American history, science, natural resources or public speaking, but I have not performed this task on the job.
  • I have routinely explained historical information to a variety of individuals covering a wide range of facts.
  • I have routinely explained historical information as a park ranger or visitor guide. I provide detailed interpretations and explanations of historical events, natural resources features, scientific developments etc..
  • I have routinely conducted group tours as a park ranger or tour guide giving lectures to various age groups from elementary school children, senior citizens to foreign visitors in a National park, historical site or museum environment. I provide historical details and explain an extensive body of facts such as outstanding natural features, engineering structures, scientific features, significant events, personalities, development of current features, past and current operations etc.
17 Select the response(s) that best describes your ability to recognize and respond appropriately to the communication styles, capabilities of people in different situations; exhibit tact, patience and sensitivity; and treat others with respect. Answer to this question is required
  • Maintains constructive relationships with staff, peers and managers.
  • Demonstrates ability to listen attentively to others.
  • Encourages the self-confidence and self-esteem of others.
  • Uses tact, patience and sensitivity when dealing with anger and other emotional behavior in the workplace.
  • None of the above.
18 Select all of the duties that you have successfully accomplished. Answer to this question is required
  • Developed a thematic tour.
  • Developed an educational activity for school-aged children.
  • Presented and/or taught an interpretive program or activity to adults.
  • Developed an exhibit or display for an interpretive center.
  • Written text for a display or interpretive publication.
  • Researched historic information for interpretive dissemination.
  • Gathered original information for interpretive dissemination.
  • Worked as a first line interpreter for the public in a visitor center.
  • Worked with a volunteer program to motivate and train volunteers.
  • None of the above.