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Vacancy Questions Preview

Vacancy Questions Preview

Grade: 12
* 1.[341] Choose the statement that best describes your specialized experience that qualifies you for this GS-12 position.
  1. I possess at least one year of specialized experience equivalent to the GS-11 as described in the vacancy announcement. This experience is well described in my application.
  2. I do not meet the one year specialized experience requirement as described in the vacancy announcement.


* 2.[4911] Select the response that best describes your education and/or experience that meets the basic professional library science requirements. Please note this education and/or experience must be validated by transcripts and/or your resume.
  1. I have completed at least one (1) full academic year of graduate study in library science at an accredited college or university, in addition to completion of all work required for a bachelor's degree.
  2. I have a total of at least 5 years of a combination of college-level education, training, and experience which have provided me with the knowledge and understanding of the theories, principles, and techniques of professional librarianship; a knowledge of literature resources; and the knowledge and abilities essential for providing effective library and information services.
  3. My education and experience do not meet any of the above statements.


* 3.[48914] Do you have at least one year of experience equal or equivalent to providing virtual reference services which includes timely responding to information requests received via email, phone and webform; and developing and maintaining a frequently asked questions knowledge base?
  1. Yes
  2. No


* 4.[48915] Do you have at least one year of experience equal or equivalent to providing online training, conducting searches, and planning reference and instruction program/services to meet patrons needs?
  1. Yes
  2. No


* 5.[15995] Select the statement that best applies to your education and/or experience integrating new technologies into existing reference workflows, products, or services.
  1. I have no education, experience, or training in integrating new technologies into existing reference workflows, products, or services.
  2. I have completed formal education or training in integrating new technologies into existing reference workflows, products, or services, but have not yet performed this task on a job.
  3. I have integrated new technologies into existing reference workflows, products, or services on the job under close supervision by a supervisor, manager, or senior employee to ensure compliance with correct guidelines and procedures.
  4. I have integrated new technologies into existing reference workflows, products, or services as a regular and recurring part of a job, independently and usually without review by supervisor, manager, or senior employee.
  5. In addition to number 4, integrating new technologies into existing reference workflows, products, or services has been the most important part of my job and I have trained others in the performance of this task OR others have consulted me as an expert for assistance in performing this task.


* 6.[48905] Select the statement that best applies to your education and/or experience providing reference services on the topic of air transportation.
  1. I have no education, experience, or training in providing reference services in air transportation to meet the information needs.
  2. I have completed formal education or training providing reference services in air transportation to meet the information needs, but have not yet performed this task on a job.
  3. I have provided reference services in air transportation to meet the information needs on the job under close supervision by a supervisor, manager, or senior employee to ensure compliance with correct guidelines and procedures.
  4. I have provided reference services in air transportation to meet the information needs as a regular and recurring part of a job, independently and usually without review by supervisor, manager, or senior employee.
  5. In addition to number 4, providing reference services in air transportation to meet the information needs has been the most important part of my job and I have trained others in the performance of this task OR others have consulted me as an expert for assistance in performing this task.


* 7.[48906] Select the statement that best reflects your experience creating and maintaining frequently asked question (FAQ) knowledge base for internal agency and external use.
  1. I have no education, experience, or training in performing this task.
  2. I have completed formal education or training in performing this task, but have not yet performed this task on a job.
  3. I have performed this task on the job under close supervision by a supervisor, manager, or senior employee to ensure compliance with correct guidelines and procedures.
  4. I have performed this task as a regular and recurring part of a job, independently and usually without review by supervisor, manager, or senior employee.
  5. In addition to having performed this task as a regular and recurring part of a job, independently and usually without review by supervisor, manager, or senior employee; this task has been a major part of my job and I have trained others in the performance of this task OR others have consulted me as an expert for assistance task.


* 8.[48907] Select the statement that best reflects your experience providing input for product, process, and/or program improvement based on analysis of customer or stakeholder questions.
  1. I have no education, experience, or training in performing this task.
  2. I have completed formal education or training in performing this task, but have not yet performed this task on a job.
  3. I have performed this task on the job under close supervision by a supervisor, manager, or senior employee to ensure compliance with correct guidelines and procedures.
  4. I have performed this task as a regular and recurring part of a job, independently and usually without review by supervisor, manager, or senior employee.
  5. In addition to having performed this task as a regular and recurring part of a job, independently and usually without review by supervisor, manager, or senior employee; this task has been part of my job and I have trained others in the performance of this task OR others have consulted me as an expert for assistance in performing this task.


* 9.[14289] Select the statement that describes your experience managing multiple tasks simultaneously.
  1. I have balanced competing tasks in a work setting that stayed fairly constant.
  2. I have balanced numerous tasks involving varied development where defined deadlines were competing and varied. Situations were discussed with supervisor.
  3. I have frequently, independently balanced multiple tasks, which involved varied development times with different levels of effort and coordination with minimal supervision.
  4. I have freedom to balance regular and recurring responsibilities on multiple tasks with tight deadlines. Only controversial situations were discussed with program manager or supervisor.
  5. None of the above.


* 10.[49895] Select the statement that best applies to your education and/or experience utilizing various research methodologies across all formats and/or types of transportation resources to include print, microform, digital and Internet-based formats.
  1. I have no education, experience, or training in utilizing various research methodologies across all types of transportation resources in all formats.
  2. I have completed formal education or training in utilizing various research methodologies across all types of transportation resources in all formats, but have not yet performed this task on a job.
  3. I have utilized various research methodologies across all types of transportation resources in all formats on the job under close supervision by a supervisor, manager, or senior employee to ensure compliance with correct guidelines and procedures.
  4. I have utilized various research methodologies across all types of transportation resources in all formats as a regular and recurring part of a job, independently and usually without review by supervisor, manager, or senior employee.
  5. In addition to number 4, utilizing various research methodologies across all types of transportation resources in all formats has been the most important part of my job and I have trained others in the performance of this task OR others have consulted me as an expert for assistance in performing this task.


* 11.[16709] Select the statement that best applies to your education and/or experience utilizing various research methodologies across all formats and/or types of transportation statistical resources to include print, microform, digital and internet-based formats.
  1. I have no education, experience, or training in utilizing various research methodologies across all types of transportation statistical resources in all formats.
  2. I have completed formal education or training in utilizing various research methodologies across all types of transportation statistical resources in all formats, but have not performed this task on a job.
  3. I have utilized various research methodologies across all types of transportation statistical resources in all formats on the job under close supervision by a supervisor, manager, or senior employee to ensure compliance with correct guidelines and procedures.
  4. I have utilized various research methodologies across all types of transportation statistical resources in all formats as a regular and recurring part of a job, independently and usually without review by supervisor, manager, or senior employee.
  5. In addition to number 4, utilizing various research methodologies across all types of transportation statistical resources in all formats has been the most important part of my job and I have trained others in the performance of this task OR others have consulted me as an expert for assistance in performing this task.


* 12.[4915] Select the statement that best reflects your experience providing virtual or digital reference services requested from clienteles.
  1. I have no education, experience, or training in performing this task.
  2. I have completed formal education or training in performing this task, but have not yet performed this task on a job.
  3. I have performed this task on the job under close supervision by a supervisor, manager, or senior employee to ensure compliance with correct guidelines and procedures.
  4. I have performed this task as a regular and recurring part of a job, independently and usually without review by supervisor, manager, or senior employee.
  5. In addition to having performed this task as a regular and recurring part of a job, independently and usually without review by supervisor, manager, or senior employee; this task has been a major part of my job and I have trained others in the performance of this task OR others have consulted me as an expert for assistance in performing this task.


* 13.[14541] Select the statement(s) that best describe(s) your experience in developing or reviewing library training and outreach programs.
  1. I have researched and developed information materials, training programs, and/or outreach efforts as part of my regular job responsibilities.
  2. I have performed technical reviews and evaluations of information materials, training programs, and/or outreach efforts as part of my regular job responsibilities.
  3. I have assisted in the research and development of information materials, training programs, and/or outreach efforts as part of my regular job responsibilities.
  4. I have assisted in performing technical reviews and evaluations of information materials, training programs, and/or outreach efforts as part of my regular job responsibilities.
  5. I have occasionally assisted in the development and/or evaluation information materials, training programs, and/or outreach efforts.
  6. None of the above.


* 14.[48908] Select the statement that best reflects your experience providing reference services in a production environment, which includes responding to at least 100 questions per month, responding within a 2-4 day turnaround, and reporting daily, weekly, or monthly on productivity.
  1. I have no education, experience, or training in performing this task.
  2. I have completed formal education or training in performing this task, but have not yet performed this task on a job.
  3. I have performed this task on the job under close supervision by a supervisor, manager, or senior employee to ensure compliance with correct guidelines and procedures.
  4. I have performed this task as a regular and recurring part of a job, independently and usually without review by supervisor, manager, or senior employee.
  5. In addition to having performed this task as a regular and recurring part of a job, independently and usually without review by supervisor, manager, or senior employee; this task has been a major part of my job and I have trained others in the performance of this task OR others have consulted me as an expert for assistance in performing this task.


* 15.[1634] Select the customer service-related task(s) that you have performed to meet customer needs.
  1. I have coordinated or conducted meetings with managers and staff.
  2. I have established or revised work priorities.
  3. I have evaluated and modified services provided.
  4. I have directly investigated and resolved customer issues.
  5. I have followed up on resolution of customer issues and notified customers of the status of their inquiries or issues.
  6. I have developed or conducted customer surveys.
  7. I have provided customer service that was favorably recognized by a colleague, supervisor, or the customer.
  8. None of the above


* 16.[2815] Select the statement(s) that describe(s) your experience in interacting with a variety of people in various situations to achieve effective solutions.
  1. I have consulted with peers on technical, programmatic, or professional issues.
  2. I have facilitated communications and activities between organizational entities or individuals.
  3. I have served on panels, committees, or task forces on technical or programmatic issues.
  4. I have served on interagency committees on technical or policy issues charged with the development of recommendations or solutions to various issues.
  5. I have participated as a member of informal social groups.
  6. I have effectively presented technical summaries to various audiences including supervisors, managers and senior officials.
  7. None of the above.


* 17.[29088] Indicate your level of experience as it pertains to your interpersonal communication skills that you routinely apply at work.
  1. Explain technical issues to a variety of individuals from within and outside of your agency or organization.
  2. Establish and maintain working relationships with representatives of other organizations.
  3. Provide advice, guidance or directions to staff on regulations and procedures.
  4. Clarify requirements, exchange routine information and obtain missing information.
  5. Negotiate issues among parties with differing interest to gain agreement on changes affecting the program or work product.
  6. Resolve conflicts by persuading others to accept new conditions, procedures or techniques.
  7. Interact in situations where shifts in priorities, work assignments, or deadlines occur frequently due to delays or unexpected events.
  8. None of the above.


* 18.[3517] Select the statement(s) that describe(s) your experience working cooperatively with other team members and contributing to group solutions.
  1. I have demonstrated success in a dynamic team environment that required extensive interpersonal skills, consensus building, negotiation, problem resolutions, and conflict resolution.
  2. I have planned assessment activities, arranged for qualified resources, managed assessment teams, and prepared assessment and reports based on input from team members.
  3. I have incorporated and integrated knowledge, skills, and abilities of others to the maximum effect in accomplishing organizational goals and objectives.
  4. I have worked collaboratively in a team setting with external customers and internal team members to accomplish duties and responsibilities.
  5. None of the above.


* 19.[25609] Select the statements that describe your work experience interacting with a variety of individuals in various situations to achieve program goals and/or solutions.
  1. I have independently solved program issues.
  2. I have routinely provided advice and assistance to individuals within my department.
  3. I have been regularly consulted by peers or other agency representatives on program issues.
  4. I have facilitated problem resolution.
  5. I have facilitated communications and activities between organizational entities.
  6. I have served on panels or committees.
  7. I have presented, defended, or negotiated program specific mission, goals, needs, or problems with senior management and/or contract representatives.
  8. I have served as a spokesperson for an organization.
  9. I have mediated and facilitated problem resolution.
  10. I have independently planned and conducted meetings.
  11. I have served on panels, committees, or task forces on technical or programmatic issues.
  12. None of the above


Grade: All Grades
[16869] Please note that ALL candidates must submit a resume online and complete the entire application (Resume, Core Questions, Vacancy Questions) process.

Ensure that your resume thoroughly supports your responses to the job specific questions and that it contains the names, titles, and phone numbers of your most current and previous supervisors so that we may contact them.

Please also be sure that your preference regarding contacting your current supervisors is shown in the User Information area.

Applicants are strongly encouraged to complete all questions.

High self-assessment in the application questions that is not supported by information in your resume may prevent you from being found best qualified, in which case your application will not be referred to the selecting official.



* 1.[3057] By responding to this question, you acknowledge that you have reviewed the Required Documents section of this announcement to determine which documents, if any, you need to provide in support of this application.

  1. Yes
  2. No


* 2.[620] My most recent work performance evaluation was satisfactory or better (includes pass in pass/fail systems).
  1. True
  2. False


For all positions requiring travel, potential applicants must be able to obtain and retain a Government contractor-issued travel card to be used for official business as a condition of employment.

For those employees who enter on board and find that they are unable to obtain a card based on their credit history or who do not retain their card during employment may be subject to removal from the Federal service.

Applicants (who have Federal employment experience) will be required to certify in writing that they have not previously had their travel card suspended or cancelled. Those who fail to meet this condition of employment will have our offer of employment rescinded.

* 3.[588] Have you ever held a government travel card?

  1. Yes

        BRANCHED: * 1.[577] Do you certify that you have not previously had your travel card suspended or cancelled?
    1. Yes
    2. No
  2. No


* 4.[586] How did you initially hear about this position?
  1. Email notification
  2. Agency website
  3. USAJobs (OPM) website
  4. Newspaper advertisement
  5. Magazine advertisement
  6. Commercial employment site (i.e. Careerbuilder, Monster)
  7. Placement office (Federal, State, College or University)
  8. Friend or relative
  9. Job Fair
  10. Minority professional network
  11. Other

        BRANCHED: * 1.[5063] Please indicate how you heard about this position.

       Maximum length of 250 characters.