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Grade: 11

Please answer the following questions.
1 Please select the response that best describes your education or experience as it relates to this position. Answer to this question is required
  • I have one year of specialized experience equivalent to the GS 9 as described in the vacancy announcement.
  • I have three full years of progressively higher level graduate education or Ph.D. or equivalent doctoral degree that has equipped me to perform the duties of this position.
  • I do not have the education or experience described above.
2 From the following list, select the written documents you have produced. Answer to this question is required
  • Requirement documents
  • test plans
  • Procedural documentation
  • None of the above

Grade: 12

Please answer the following questions.
1 Please select the response that best describes your experience as it relates to this position. Answer to this question is required
  • I have one year of specialized experience equivalent to the GS 11 as described in the vacancy announcement.
  • I do not have the experience described above.
2 Please select the response that best describes your highest level of experience with computer software, equipment, and operating systems. Answer to this question is required
  • I have installed COTS packages; loaded operating systems software; maintained or modified LAN/WAN, relocated equipment, installed or updated software.
  • I have responded to users' problems encountered with daily utilization of desktop and/or server-based applications and related equipment such as work stations, servers, printers, telecommunication and other peripheral equipment. I repaired or replaced various system components to correct hardware/software problems; tested and debugged various aspects of application/operating systems software.
  • I am considered a technical expert with computer software, equipment, and operating systems. I handled and resolved complex issues/problems in the IT environment and others seek my technical assistance and guidance.
  • None of the above
3 Please select the responses that describe your experience in writing different documents. Answer to this question is required
  • User documentation and instructions.
  • Systems Documentation.
  • Policies, guidelines or directives.
  • Operating procedures.
  • Technical proposals.
  • Study or research reports.
  • System or technical specifications.
  • Systems architecture or designs.
  • Statements of work.
  • Requirement documents
  • test plans
  • Procedural documentation
  • Project or organization action plans.
  • FISMA Reports
  • Status Reports
  • Budget Justifications
  • Responses to internal and external requests
  • Briefings to senior-level executives
4 Please select the response that best describes your experience providing guidance or direction to other technical personnel in accomplishing an assigned mission. Answer to this question is required
  • I have successfully guided/directed projects/initiatives while performing in the capacity of team leader/project coordinator. I was held accountable for work products, including methodologies for acquisition and management of human and technical resources. Projects included complex advanced systems projects. The work required the use of coordinating, coaching, facilitating, consensus-building and planning techniques.
  • I have some lead experience for projects/initiatives. I was responsible for checking work in progress, or reviewing completed work to see that instructions regarding work priorities, methods, deadlines and quality were met.
  • I have reported to the supervisor or management on the progress of major projects in progress or represented a team in dealing with the supervisor in order to secure needed information or decisions regarding work problems.
  • None of the above

Grade: All Grades

1 From the following list, please select those life cycle phase(s) to which you played a key role in one or more IT projects. Answer to this question is required
  • Concept Exploration
  • Requirements Development
  • Design
  • Develop and Test
  • Implementation and Integration
  • Operations and Maintenance
  • Disposal
  • None of the above
2 Please select the responses that describe your experience in planning and delivery of customer support services, including the installation, configuration, troubleshooting, customer assistance and/or training in response to customer requirements. Answer to this question is required
  • Diagnosed and resolved problems in response to customer reported incidents
  • Researched, evaluated, and provided feedback on problematic trends and patterns in customer support requirements
  • Developed and maintaining problem tracking and resolution databases
  • Installed, configured, troubleshot, and maintained customer hardware and software
  • Developed and managed customer service performance requirements
  • Developed customer support policies, procedures, and standards
  • Provided customer training
  • Applied information security/information assurance policies, principles, and practices in the delivery of customer support services
  • None of the above
3 Please select the responses that describe your experience in communicating orally. Answer to this question is required
  • I have researched issues and explained resolution to customer.
  • I have interviewed, or conferred with others to obtain or verify information; and explained non-technical procedures to others.
  • I have given short presentations at briefings or meetings.
  • I have discussed and explained technical material that was often controversial or sensitive. I have acted as the main liaison with other departments or organizations.
  • I have established priorities to meet organizational needs.
  • I have developed/conducted customer surveys
  • None of the above
4 Please select the response that best describes your ability to provide information or assistance, and resolve problems. Answer to this question is required
  • I have worked effectively with different levels of personnel on routine issues. I have also been involved in exchanging ideas with my peer group.
  • I have worked closely with various levels of personnel to identify and resolve problems. I have exchanged information and ideas, resulting in a specific course of action.
  • I have served as technical consultant to various levels of personnel and a variety of law enforcement agencies. I maintain liaison with other agencies, provide guidance, and resolve issues.
  • None of the above
5 Please select the response that best describes your experience in designing, developing and implementing software for stand-alone and server-based applications. Answer to this question is required
  • I have limited experience with the design and implementation of software. I have assisted with the development/implementation of individual computer applications, testing portions of applications, and/or diagnosing software problems.
  • I provided system design and programming services. I identified pertinent characteristics of system software/hardware in order to advise management on the feasibility of existing IT applications.
  • I developed and maintained various local application systems. I conducted systems analysis and evaluated design techniques in order to recommend modification or redesign of programs and procedures to more effectively meet customer requirements.
  • None of the above
6 Please select the one response that best describes your experience planning and conducting complex analysis of user requirements. Answer to this question is required
  • I have experience working with program representatives to identify and specify user requirements; identify specific operations, processes, transactions, data and work products adaptable to automation; developing specifications for inputs, outputs and system interfaces. and other designs features.
  • I have conducted preliminary analyses of business processes for which systems are being developed and collected additional information for customers as needed.
  • I have experience translating and interpreting customer provided business requirements to produce technical specifications; worked with other design members to integrate specifications at the system level and participated in preparing test plans.
  • None of the above
7 From the following list of Java Database Connectivity (JDBC) skills, identify those that you have routinely and successfully applied. Answer to this question is required
  • Developing flexible data-aware applications using JDBC
  • Using Oracle's JDBC client to connect to Oracle databases
  • Using Data Source connections
  • Developing powerful and efficient SQL statements
  • Developing database stored procedures and functions
  • None of the above
8 How did you hear about this position? Answer to this question is required
  • Faith Based Initiatives
  • Television
  • Radio
  • Internet
  • Career Fairs
  • Bill board
  • Newspaper
  • Magazine
  • FBI Recruiter
  • Employee Referral
  • EdVenture Program
    8.1 Which EdVenture Program?
    • State University of New York at Albany
    • Georgia State University
    • Mercer University
    • Delaware State University
    • Fayetteville State University
    • Chicago State University
    • College of Charleston
    • Cleveland State University
    • University of Texas - El Paso
    • Hawaii Pacific University
    • Texas Southern University
    • Florida A&M University
    • Mississippi State University
    • California State University
    • Arkansas State University
    • Kentucky State University
    • University of Miami
    • Tuskegee University
    • Saint Peter's College
    • Virginia Wesleyan College
    • Concordia University
    • Virginia Union University
    • University of Texas - San Antonio
    • Texas State University - San Marcos
    • Cal State University - Sacramento
    • San Diego State University
    • San Jose State University
    • University of Texas - Pan American
    • University of California - Berkley
    • Alabama A & M - Huntsville
    • George Washington University
    • Johns Hopkins
    • Mississippi State University
    • Prairie View A&M University
    • University of Arkansas
    • University of Southern California
    • Savannah State
    • Ohio University
    • Central State University
    • Arkansas Baptist College
    • Wilberforce University
    • Morehouse College
    • Xavier University of Louisiana
    • Alabama State University
    • University of Albany
    • University of Illinois, Chicago
    • Clark Atlanta University
    • California State University, East Bay
    • Morgan State University
    • Jackson State University
    • Virginia Commonwealth University
    • California State University, Fullerton
    • University of Michigan, Dearborn
    • Naval Postgraduate School
    • New York University
    • North Carolina A&T State University
  • Other
    8.1 Please specify where you heard about this position. Maximum length of 250 characters.
  • I am currently an FBI Employee.
  • District of Columbia Department of Employment Services
9 Please provide the city and state where you were born. Maximum length of 250 characters. Answer to this question is required