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Grade: 14

No specific questions.

Grade: All Grades

1 Please select the response that best describes your experience as it relates to this position. Answer to this question is required
  • I have one year of specialized experience equivalent to the GS 13 as described in the vacancy announcement.
  • I do not have the experience described above.
2 Please select the responses that describe the leadership functions you have performed. Answer to this question is required
  • Coached and mentored staff to achieve desired results.
  • Led a team in the completion of a work project or assignment.
  • Followed-up with team members to ensure timeliness in meeting milestones.
  • Planned work assignments to be assigned to team members.
  • Reported progress to senior management.
  • Resolved conflicts, differences or problems among team members.
  • Reviewed completed work for technical adequacy and timeliness.
  • Set goals, milestones and expectations.
  • Led reprioritization of work to ensure deadlines were met.
  • Identified and resolved funding issues that would negatively affect success.
  • None of the above
3 Do you have prior experience personally performing, leading or managing work that involved: Answer to this question is required
  • Policy and Planning: Developing, implementing and ensuring compliance with plans, policies, standards, infrastructures and architectures that establish the framework for the management of all IT programs.
  • IT Security: Planning, developing, implementing and maintaining programs, policies and procedures to protect the integrity and confidentiality of IT systems.
  • Systems Analysis: Consulting with customers to refine functional requirements and translate functional requirements into technical specifications.
  • Applications Software: Translating technical specifications into programming specifications; developing, customizing or acquiring applications software programs and testing, debugging and maintaining software programs.
  • Operating Systems: Installing, configuring and maintaining the operating systems environment including systems servers and operating systems software on which applications programs run.
  • Network Services: Testing, installing, configuring and maintaining networks including hardware (servers, hubs, bridges, switches, and routers) and software that permit the sharing and transmission of information.
  • Data Management: Developing and administering databases used to store and retrieve data and develop standards for the handling of data.
  • Internet: Providing services that permit the publication and transmission of information about agency programs to internal and external audiences using the Internet.
  • Systems Administration: Installing, configuring, troubleshooting and maintaining hardware and software to ensure the availability and functionality of systems.
  • Customer Support: Providing technical support to customers who need advice, assistance and training in applying hardware and software systems.
  • None of the above
4 From the following list, please select the task(s) you have performed when planning UNIX and/or Mainframe IT projects/initiatives. Answer to this question is required
  • Analysis of the effectiveness of existing systems including the feasibility of pursuing alternatives for improvement.
  • Cost-benefit analyses on which project authorization decisions were based.
  • Detailed project plans including multiple deliverables, dependencies, timelines, and key milestones.
  • Project proposals including costs, benefits, timetables, and implementation strategies.
  • System specifications and statements of work.
  • Security, architecture, and/or program impact assessments.
  • Other documentation necessary to satisfy legal, regulatory, and policy requirements.
  • None of the above
5 Please select the responses that describe your experience in planning and delivery of customer support services, including the installation, configuration, troubleshooting, customer assistance and/or training in response to customer requirements. Answer to this question is required
  • Diagnosed and resolved problems in response to customer reported incidents
  • Researched, evaluated, and provided feedback on problematic trends and patterns in customer support requirements
  • Developed and maintaining problem tracking and resolution databases
  • Installed, configured, troubleshot, and maintained customer hardware and software
  • Developed and managed customer service performance requirements
  • Developed customer support policies, procedures, and standards
  • Provided customer training
  • Applied information security/information assurance policies, principles, and practices in the delivery of customer support services
  • None of the above
6 Please select the response that best describes your experience serving as a technical expert, addressing the most complex advanced systems projects as well as critical problems which confronted an organization in the Information Technology area. Answer to this question is required
  • I have experience isolating and defining systems related problems and conditions, formulating projects, establishing specifications and guidelines, creating and implementing advanced systems projects. Work impacted the functions of a wide variety of IT programs throughout the organization and addressed the full range of issues that impact the determination of automation needs including planning system development, design, procurement and implementation.
  • I have experience providing additional IT functionality and extending system capabilities. Assignments required departure from past approaches and traditional techniques. I had to analyze operating system interfaces, user requirements, computer resource requirements, data conversions and interrelationships as well as interactions with existing IT functions and facilities to insure compatibility and usability and to develop implementation approaches and alternatives.
  • I have experience that concerned maintenance of services, capabilities, effectiveness and efficiency of IT systems. The work impacted a nominal subset of the overall complement of systems supported and serviced.
  • None of the above
7 From the following list of writing activities, please identify those you have routinely produced in your employment. Answer to this question is required
  • User documentation for newly developed software.
  • User instructions and guidance material covering other technical subjects.
  • Course materials for use in classroom instruction.
  • Marketing materials to introduce new products or services.
  • Technical specifications for procuring hardware, software or services.
  • Local policies for the IT program.
  • Agency wide policies for the IT program.
  • None of the above
8 Please select the response that best describes your experience with regards to the ability to communicate orally in both formal and informal settings. For example, communicating effectively with Agency executives, senior level management, employee organizations, government officials, and members of congress or their staff. Answer to this question is required
  • I have regularly justified, persuaded, negotiated, or resolved matters involving significant or controversial policy or program issues. This included communicating effectively and harmoniously with a full range of internal and external individuals or groups (e.g., representatives from Congress, the Agency, Department, other Federal agencies). Communication at this level demonstrates expert skill in persuading and negotiating with others to obtain a desired result.
  • I have regularly conducted discussions or participated in work groups as a program representative, in which the purpose was to influence, motivate, or persuade persons or groups. This included using communication skills to approach individuals or groups who are skeptical or in disagreement in order to obtain the desired effect, e.g., gaining compliance with an established policy or regulation.
  • I have regularly served as a program representative and participated in discussions in which the purpose was to plan, coordinate, or consult on work efforts or to resolve specific business problems. This included influencing or motivating individuals or groups who are working toward mutual goals and who have basically cooperative attitudes.
  • I have regularly served as a program representative in dealing with managers and employees within the areas serviced. This included acquiring, clarifying, or exchanging facts and information needed to complete assignments.
  • None of the above apply.
9 Please select the responses that describe your experience with those life cycle phases in which you played a key role in one or more IT projects. Answer to this question is required
  • Concept Exploration
  • Requirements Development
  • Design
  • Develop and Test
  • Implementation and Integration
  • Operations and Maintenance
  • Disposal
  • None of the above
10 From the following list, please select IT projects/initiatives that you have to personally prepare the following: Answer to this question is required
  • Analysis of the effectiveness of existing systems including the feasibility of pursuing alternatives for improvement.
  • Cost-benefit analyses on which project authorization decisions were based.
  • Detailed project plans including multiple deliverables, dependencies, timelines and key milestones.
  • Project proposals including costs, benefits, timetables and implementation strategies.
  • System specifications and statements of work.
  • Security, architecture and/or program impact assessments.
  • Other documentation necessary to satisfy legal, regulatory and policy requirements.
  • None of the above
11 Please provide the city and state where you were born. Maximum length of 250 characters. Answer to this question is required
12 How did you hear about this position? Answer to this question is required
  • Faith Based Initiatives
  • Television
  • Radio
  • Internet
  • Career Fairs
  • Bill board
  • Newspaper
  • Magazine
  • FBI Recruiter
  • Employee Referral
  • EdVenture Program
    12.1 Which EdVenture Program?
    • State University of New York at Albany
    • Georgia State University
    • Mercer University
    • Delaware State University
    • Fayetteville State University
    • Chicago State University
    • College of Charleston
    • Cleveland State University
    • University of Texas - El Paso
    • Hawaii Pacific University
    • Texas Southern University
    • Florida A&M University
    • Mississippi State University
    • California State University
    • Arkansas State University
    • Kentucky State University
    • University of Miami
    • Tuskegee University
    • Saint Peter's College
    • Virginia Wesleyan College
    • Concordia University
    • Virginia Union University
    • University of Texas - San Antonio
    • Texas State University - San Marcos
    • Cal State University - Sacramento
    • San Diego State University
    • San Jose State University
    • University of Texas - Pan American
    • University of California - Berkley
    • Alabama A & M - Huntsville
    • George Washington University
    • John Hopkins
    • Mississippi State University
    • Prairie View A&M University
    • University of Arkansas
    • University of Southern California
    • Savannah State
    • Ohio University
    • Central State University
    • Arkansas Baptist College
    • Wilberforce University
    • Morehouse College
    • Xavier University of Louisiana
    • Alabama State University
    • University of Albany
    • University of Illinois, Chicago
    • Clark Atlanta University
    • California State University, East Bay
    • Morgan State University
    • Jackson State University
    • Virginia Commonwealth University
    • California State University, Fullerton
    • University of Michigan, Dearborn
    • Naval Postgraduate School
    • New York University
    • North Carolina A&T State University
  • American Institute of Certified Public Accountants
  • Other
  • I am currently an FBI Employee.
  • District of Columbia Department of Employment Services