Skip to main content

Grade: 07

Please answer the following questions.
1 Please select the response that best describes your experience or education as it relates to this position. Answer to this question is required
  • I have one full year of specialized experience equivalent to the GS 5 grade level as described in the vacancy announcement.
  • I have completed a Bachelor's degree and meet the requirements for Superior Academic Achievement. I meet one of the following: (1) class standing; (2) a grade point average of 3.0 or higher, as recorded on an official college transcript, or as computed based on courses completed during the final two years of curriculum, or (3) honor society membership. My major study was in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, technology management OR degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
  • I have one full year of graduate level education. My major study was in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, technology management OR degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
  • I do not have the experience or education as described above.

Grade: 09

Please answer the following questions.
1 Please select the response that best describes your experience or education as it relates to this position. Answer to this question is required
  • I have one year of specialized experience equivalent to the GS 7 grade level (developed minor modifications to parts of a system or network based on detailed specifications; analyzed interrelationships of components of a system; applied information security/assurance policies for programs, systems, databases, or networks; analyzed and defined relationships between Wide Area Networks, Metropolitan Area Networks, and Local Area Networks, including developing and implementing Security Zones).
  • I have two full years of progressively higher level graduate education or master's degree or equivalent graduate degree (such as an LL.B. or J.D.). My major study was in computer science, information science, information systems management, mathematics, statistics, operations research, or engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.
  • I do not have the experience described above.

Grade: All Grades

1 From the following list, please select the functions you have regularly performed in supporting Microsoft Windows computer(s) and systems. Answer to this question is required
  • Monitor systems for hardware failure.
  • Monitor systems for security threats.
  • Provide file sharing capabilities.
  • Perform data based conversions, back up and recovery.
  • Troubleshoot and correct performance problems in the operating system.
  • Install and maintain shared printers.
  • Install, configure and support Microsoft office automation software.
  • Modify hardware, software and peripheral configurations to enhance performance.
  • None of the above
2 Please select the response that best describes your highest level of experience with computer software, equipment, and operating systems. Answer to this question is required
  • I have installed COTS packages; loaded operating systems software; maintained or modified LAN/WAN, relocated equipment, installed or updated software.
  • I have responded to users' problems encountered with daily utilization of desktop and/or server-based applications and related equipment such as work stations, servers, printers, telecommunication and other peripheral equipment. I repaired or replaced various system components to correct hardware/software problems; tested and debugged various aspects of application/operating systems software.
  • I am considered a technical expert with computer software, equipment, and operating systems. I handled and resolved complex issues/problems in the IT environment and others seek my technical assistance and guidance.
  • None of the above
3 Please select the responses that describe your experience in planning and coordinating the installation, testing, operations, troubleshooting and maintenance of hardware and software systems. Answer to this question is required
  • Planned and scheduled the installation of new or modified hardware and operating systems and applications software
  • Managing accounts, network rights, and access to systems and equipment
  • Managed systems resources including performance, capacity, availability, serviceability, and recoverability
  • Implemented security procedures and tools
  • Developed and documented systems administration standard operating procedures
  • Resolved hardware/software interface and interoperability problems
  • Ensured systems availability, functionality, integrity, and efficiency
  • Maintained systems configuration
  • Managed the installation and integration of systems fixes, updates, and enhancements
  • Applied information security/information assurance policies, principles, and practices in the delivery of systems administration services
  • None of the above
4 Please select the responses that describe your experience in planning and delivery of customer support services, including the installation, configuration, troubleshooting, customer assistance and/or training in response to customer requirements. Answer to this question is required
  • Diagnosed and resolved problems in response to customer reported incidents
  • Researched, evaluated, and provided feedback on problematic trends and patterns in customer support requirements
  • Developed and maintaining problem tracking and resolution databases
  • Installed, configured, troubleshot, and maintained customer hardware and software
  • Developed and managed customer service performance requirements
  • Developed customer support policies, procedures, and standards
  • Provided customer training
  • Applied information security/information assurance policies, principles, and practices in the delivery of customer support services
  • None of the above
5 From the following list of writing activities, please identify those you have routinely produced in your employment. Answer to this question is required
  • User documentation for newly developed software.
  • User instructions and guidance material covering other technical subjects.
  • Course materials for use in classroom instruction.
  • Marketing materials to introduce new products or services.
  • Technical specifications for procuring hardware, software or services.
  • Local policies for the IT program.
  • Agency wide policies for the IT program.
  • None of the above
6 Please select the responses that describe the individuals you have interacted with on a regular and recurring basis. Answer to this question is required
  • Vendors or Contractors from Outside my own agency.
  • Program Managers or officials from Outside my own office.
  • Supervisors from Within my own agency
  • Supervisors from Within my own office.
  • Personnel and staff Within my own agency or organization.
  • Personnel and staff Outside my own agency or organization.
  • None of the above
7 Please select the response that best describes your experience in dealing with users to arrange for and carry out work assignments and/or troubleshoot existing functionality. Answer to this question is required
  • Provide written instructions and directions to users concerning complex software.
  • Respond to short term requests for assistance that can be accomplished within one or two days, but longer term assignments or projects are negotiated by others.
  • Perform assignments that primarily come from an approved work plan and have been accountable for meeting standards of quality, quantity and timeliness of services provided to users/customers/clients.
8 Please select the response that best describes your knowledge of computer software, equipment and operating systems. Answer to this question is required
  • I have basic working proficiency or successful completion of education or training in desktop applications.
  • I have provided basic computer support to individuals; prepared back-up disks; developed minor applications; detected obvious software/hardware problems; and/or assisted with the installation of computer equipment.
  • I have installed COTS packages; loaded operating systems software; maintained or modified LAN/WAN, relocated equipment, installed or updated software.
  • I have responded to users' problems encountered with daily utilization of desktop and/or server-based applications and related equipment such as work stations, servers, printers, telecommunication and other peripheral equipment. I repaired or replaced various system components to correct hardware/software problems; tested and debugged various aspects of application/operating systems software.
  • None of the above
9 From the following list, please select the computer hardware device(s) you are capable of installing and configuring for proper operation. Answer to this question is required
  • Laser Printers
  • Scanners
  • Video Cameras
  • SCSI Cards
  • Hard Drives
  • Mass Storage Backup Systems
  • None of the above
10 Please select the responses that describe your experience in communicating orally. Answer to this question is required
  • I have researched issues and explained resolution to customer.
  • I have interviewed, or conferred with others to obtain or verify information; and explained non-technical procedures to others.
  • I have given short presentations at briefings or meetings.
  • I have discussed and explained technical material that was often controversial or sensitive. I have acted as the main liaison with other departments or organizations.
  • I have established priorities to meet organizational needs.
  • I have developed/conducted customer surveys
  • None of the above
11 How did you hear about this position? Answer to this question is required
  • Faith Based Initiatives
  • Television
  • Radio
  • Internet
  • Career Fairs
  • Bill board
  • Newspaper
  • Magazine
  • FBI Recruiter
  • Employee Referral
  • EdVenture Program
    11.1 Which EdVenture Program?
    • State University of New York at Albany
    • Georgia State University
    • Mercer University
    • Delaware State University
    • Fayetteville State University
    • Chicago State University
    • College of Charleston
    • Cleveland State University
    • University of Texas - El Paso
    • Hawaii Pacific University
    • Texas Southern University
    • Florida A&M University
    • Mississippi State University
    • California State University
    • Arkansas State University
    • Kentucky State University
    • University of Miami
    • Tuskegee University
    • Saint Peter's College
    • Virginia Wesleyan College
    • Concordia University
    • Virginia Union University
    • University of Texas - San Antonio
    • Texas State University - San Marcos
    • Cal State University - Sacramento
    • San Diego State University
    • San Jose State University
    • University of Texas - Pan American
    • University of California - Berkley
    • Alabama A & M - Huntsville
    • George Washington University
    • Johns Hopkins
    • Mississippi State University
    • Prairie View A&M University
    • University of Arkansas
    • University of Southern California
    • Savannah State
    • Ohio University
    • Central State University
    • Arkansas Baptist College
    • Wilberforce University
    • Morehouse College
    • Xavier University of Louisiana
    • Alabama State University
    • University of Albany
    • University of Illinois, Chicago
    • Clark Atlanta University
    • California State University, East Bay
    • Morgan State University
    • Jackson State University
    • Virginia Commonwealth University
    • California State University, Fullerton
    • University of Michigan, Dearborn
    • Naval Postgraduate School
    • New York University
    • North Carolina A&T State University
  • Other
    11.1 Please specify where you heard about this position. Maximum length of 250 characters.
  • I am currently an FBI Employee.
  • District of Columbia Department of Employment Services
12 Please provide the city and state where you were born. Maximum length of 250 characters. Answer to this question is required