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Vacancy Questions Preview

Vacancy Questions Preview

Grade: All Grades
* 1.Ability to apply knowledge of information technology to provide software support and troubleshoot problems**

Applied knowledge of information technology to support end users of Microsoft Word and other applications in the Microsoft Office suite, including troubleshooting and resolving issues associated with performance and functionality.
  1. As a primary job responsibility in a publications setting, served as the lead provider of software support (including troubleshooting and resolving performance and functionality issues) of an XML-tagged version of Microsoft Word and other applications in the Microsoft Office suite (e.g., Excel, PowerPoint, SharePoint).
  2. As a primary job responsibility in a publications setting, have extensive experience providing software support (including troubleshooting and resolving performance and functionality issues) of Microsoft Word and other applications in the Microsoft Office suite (e.g., Excel, PowerPoint).
  3. As a primary job responsibility in a publications setting, provided software support (including troubleshooting and resolving performance and functionality issues) to users of Microsoft Word and other applications in the Microsoft Office suite (e.g., Excel, PowerPoint).
  4. None of the above.


* 2.In the box below, provide a brief description of your specific experience, education, knowledge, and/or training that supports your choice to the previous question. Do not paste your resume here or state SEE RESUME. Failure to provide a brief narrative for any KSA statement will result in disqualification of your application from further consideration.
Maximum length of 8000 characters.


* 3.Ability to apply publications formatting and design specifications**

Provided ongoing technical support for specialized publications (e.g., journals, newsletters, books, newspapers, databases, published reports) by ensuring print and electronic editorial products comply with format and design specifications. This included: 1) verifying correct coding and formatting and troubleshooting files; 2) resolving content and structural problems with publications; 3) modifying graphs, tables, and other forms of visual communications; 4) identifying common information presentation problems and proposing solutions; and 5) complying with established publication guidelines.
  1. Routinely performed ALL of the above for an organization that publishes specialized publications.
  2. Routinely performed AT LEAST 1), 2), and 3) for an organization that publishes specialized publications.
  3. Routinely performed AT LEAST 1) and 2) above for an organization that publishes specialized publications.
  4. None of the above.


* 4.In the box below, provide a brief description of your specific experience, education, knowledge, and/or training that supports your choice to the previous question. Do not paste your resume here or state SEE RESUME. Failure to provide a brief narrative for any KSA statement will result in disqualification of your application from further consideration.
Maximum length of 8000 characters.


* 5.Ability to develop and conduct software training programs and write technical support documentation**

Planned, developed, and implemented software training programs for a range of end users in an agency or organization. This included determining training needs, developing course curricula, coordinating logistical arrangements including schedules and announcements, independently conducting training sessions, and collecting and analyzing feedback. Developed technical support documentation (e.g., training manuals, tech tips, FAQs) for a range of end users.
  1. As a primary job responsibility, planned, developed, implemented, and evaluated a range of software training programs for an agency/organization with primary responsibility for the program. In doing so, performed ALL of the activities listed above. Developed, maintained, and updated technical support documentation (e.g., training manuals, tech tips, FAQs) for a range of end users.
  2. Implemented the software training program for an agency/organization with primary responsibility for the program. In doing so, carried out MOST of the activities listed above. Developed, maintained, and updated technical support documentation (e.g., training manuals, tech tips, FAQs) for a range of end users.
  3. Assisted in the implementation of an existing software training program in an agency/organization and, in doing so, performed SOME of the activities listed above. Maintained and updated existing technical support documentation (e.g., training manuals, tech tips, FAQs) for a range of end users.
  4. None of the above.


* 6.In the box below, provide a brief description of your specific experience, education, knowledge, and/or training that supports your choice to the previous question. Do not paste your resume here or state SEE RESUME. Failure to provide a brief narrative for any KSA statement will result in disqualification of your application from further consideration.
Maximum length of 8000 characters.


* 7.Ability to conduct systems analysis and testing**

Analyzed and tested desktop publishing systems to meet organizational and user needs. In doing so, performed the following tasks: 1) identified system requirements and enhancements based on user feedback and own knowledge of the system; 2) tested new and maintenance releases of the system; 3) provided technology developers with feedback on testing results; 4) documented issues encountered during testing and deployment; and 5) tested the integration of the system with a range of software applications.
  1. As a team member, performed ALL tasks listed above in conducting systems analysis and testing for a customized version of a Microsoft Word-based desktop publishing system.
  2. As a team member, performed AT LEAST THREE of the tasks listed above in conducting systems analysis and testing for a Microsoft Word-based desktop publishing system.
  3. As a team member, performed AT LEAST TWO of the tasks listed above in conducting systems analysis and testing for a desktop publishing system.
  4. None of the above.


* 8.In the box below, provide a brief description of your specific experience, education, knowledge, and/or training that supports your choice to the previous question. Do not paste your resume here or state SEE RESUME. Failure to provide a brief narrative for any KSA statement will result in disqualification of your application from further consideration.
Maximum length of 8000 characters.


* 9.Ability to plan and organize

Planned, organized, and prioritized multiple, competing tasks and responsibilities to promote productivity and efficiency and maximize the quantity and quality of work. This included setting priorities, determining long-term vs. short-term priorities, negotiating deadlines and competing priorities, and completing assigned tasks within scheduling constraints. FOR EXAMPLE, supported a large group of software users with multiple, competing requests each day while also participating on an interdisciplinary team developing and maintaining a desktop publishing system as well as conducting training and developing technical documentation.
  1. HAS EXTENSIVE EXPERIENCE WITH PRIMARY RESPONSIBILITY for planning, organizing, coordinating, and implementing tasks of similar scope and complexity to the example described above. Was also responsible for mentoring others in providing software support.
  2. HAD PRIMARY RESPONSIBILITY for planning, organizing, coordinating, and implementing tasks of similar scope and complexity to the example described above.
  3. PLAYED A KEY ROLE in planning, organizing, coordinating, and implementing tasks of similar scope and complexity to the example described above.
  4. None of the above.


* 10.In the box below, provide a brief description of your specific experience, education, knowledge, and/or training that supports your choice to the previous question. Do not paste your resume here or state SEE RESUME. Failure to provide a brief narrative for any KSA statement will result in disqualification of your application from further consideration.
Maximum length of 8000 characters.