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Vacancy Questions Preview

Vacancy Questions Preview

Grade: All Grades
* 1.Ability to apply knowledge of current IT trends and IT best practices in user support and desktop services. ** Planned and implemented desktop computer systems supporting local and network-based applications in a technically current environment (e.g., Windows XP, or 7; CD/DVD; multi-media systems and services; network printers and copiers; data bases; barcode scanners; microfiche readers; data restoration) while complying with security policies and procedures.
  1. Worked independently to define user requirements; worked with users to test, debug, and integrate systems; performed configuration management tasks; ensured desktop system quality and functionality; AND wrote and maintained system documentation.
  2. Under supervision or as a member of a team, defined user requirements; worked with users to test, debug, and integrate systems; performed configuration management tasks; ensured desktop system quality and functionality; AND wrote and maintained system documentation.
  3. Has basic training in or knowledge of defining user requirements,; working with users to test, debug, and integrate systems; performing configuration management tasks; ensuring desktop system quality and functionality; and writing and maintain system documentation.
  4. None of the above.


* 2.In the box below, provide a brief description of your specific experience, education, knowledge, and/or training that supports your choice to the previous question. Do not paste your resume here or state SEE RESUME. Failure to provide a brief narrative for any KSA statement will result in disqualification of your application from further consideration.
Maximum length of 8000 characters.


* 3.Ability to troubleshoot problems and make decisions. ** Investigated, diagnosed, and resolved problems in a networked desktop environment. This included using appropriate tests and tools to locate and isolate issues/problems, identifying possible solutions and taking appropriate action.
  1. Worked independently to troubleshoot issues/problems across a desktop environment. Provides assistance to junior staff in resolving support issues and problems.
  2. Under supervision or as a member of a team worked to troubleshoot issues/problems across a desktop environment.
  3. Has training in or basic knowledge of troubleshooting issues/problems across a desktop environment.
  4. None of the above.


* 4.In the box below, provide a brief description of your specific experience, education, knowledge, and/or training that supports your choice to the previous question. Do not paste your resume here or state SEE RESUME. Failure to provide a brief narrative for any KSA statement will result in disqualification of your application from further consideration.
Maximum length of 8000 characters.


* 5.Ability to understand and effectively respond to the needs of diverse customers. ** Provided positive and professional service to customers by anticipating and recognizing their current and future needs, putting those needs first, and maintaining a professional image. This included meeting commitments to customers on time and keeping them informed; seeking and using customer feedback; and handling complaints effectively.
  1. As an IT customer support specialist, worked independently to provide timely response to multiple customer inquiries many of which may be made simultaneously requiring prioritizing. Provided status of requests; resolved highly unusual, difficult, or sensitive requests or complaints; and recommended and implemented improvements to existing practices and procedures based on customer feedback.
  2. As an IT customer support specialist provided timely responses to customer inquiries; provided status of requests resolved unusual, difficult, or sensitive requests or complaints; and recommended and implemented improvements to existing practices and procedures based on customer feedback.
  3. As an IT customer support specialist, provided timely responses to customer inquiries, provided status of requests; recommended and implemented improvements to existing practices and procedures based on customer feedback.
  4. None of the above.


* 6.In the box below, provide a brief description of your specific experience, education, knowledge, and/or training that supports your choice to the previous question. Do not paste your resume here or state SEE RESUME. Failure to provide a brief narrative for any KSA statement will result in disqualification of your application from further consideration.
Maximum length of 8000 characters.


* 7.Knowledge of IT principles and practices. Acquired knowledge of the principles, practices, and techniques of information technology, including 1)) desktop configuration management, 2) hardware and software, 3) voice and data networks, 4) web-based applications.
  1. Acquired knowledge of the principles, practices, and techniques of information technology of ALL 1) THROUGH 4) ABOVE, gained by having worked in a complex IT environment that included networked workstations, integrated applications, and hardware and software system development functions.
  2. Acquired knowledge of the principles, practices, and techniques of information technology of 3 of ABOVE, gained by having worked in a complex IT environment that included networked workstations, integrated applications, and hardware and software system development functions.
  3. Acquired knowledge of the principles, practices, and techniques of information technology of AT LEAST 2 of ABOVE, gained by having worked in a complex IT environment that included networked workstations, integrated applications, and hardware and software system development functions; or equivalent educational experience.
  4. None of the above.


* 8.In the box below, provide a brief description of your specific experience, education, knowledge, and/or training that supports your choice to the previous question. Do not paste your resume here or state SEE RESUME. Failure to provide a brief narrative for any KSA statement will result in disqualification of your application from further consideration.
Maximum length of 8000 characters.


* 9.Ability to utilize computer technology. Performed various office duties utilizing computer technology.
  1. Demonstrated competence utilizing ALL of the following software: multiple calendars and schedules, spreadsheets, database management, scanning technology, word processing, email, presentations and web/internet access.
  2. Demonstrated competence utilizing SIX of the following software: spreadsheets, database management, scanning technology, word processing, email, presentations and web/internet access.
  3. Demonstrated competence utilizing FIVE of the following software: spreadsheets, database management, scanning technology, word processing, email, presentations and web/internet access.
  4. None of the above.


* 10.In the box below, provide a brief description of your specific experience, education, knowledge, and/or training that supports your choice to the previous question. Do not paste your resume here or state SEE RESUME. Failure to provide a brief narrative for any KSA statement will result in disqualification of your application from further consideration.
Maximum length of 8000 characters.