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Grade: 11

1 GS-11 Choose the answer that best describes your education and/or experience. Answer to this question is required
  • I possess one year of specialized experience at least equivalent to GS-9 level in the Federal Service. Examples include: experience developing tracking & reporting systems to monitor crosscutting programs; analyzing & evaluating data and preparing and presenting program data to management; conducting qualitative and quantitative analysis to analyze work methods; recommending solutions to administrative problems and issues; and communicating detailed procedural information for program support.
  • I possess a Ph.D. or equivalent doctoral degree OR 3 full years of progressively higher-level graduate education leading to a Ph.D.
  • I possess a combination of graduate level education beyond the first two years of progressively higher graduate study and appropriate specialized experience that together meet the qualification requirements of this position.
  • I do not meet any of the requirements as described above.
2 Describe your experience(s) monitoring program activities using project management tools and techniques to ensure that objectives are met timely and accordingly to guidelines. Answer to this question is required
  • I have developed project plans for a project that lasted 6 or more months.
  • I have ensured that projects lasting 6 or more months meet scheduled milestones.
  • I have established project milestones in relation to expected outcomes for a project that lasted 6 or more months.
  • I have determined project outcomes for a project that lasted 6 or more months.
  • I have developed tracking and reporting systems to monitor long-term project activities.
  • I have led teams working on a project that lasted 6 or more months.
  • I have estimated resource (staff, equipment, and/or funding) requirements for a project.
  • I have determined what tasks must be completed in a project.
  • I have assigned, to other staff, portions of a project for which I was responsible and accountable.
  • I have coordinated multiple projects simultaneously where I monitored milestones, controlled costs, resolved scheduling conflicts, and achieved expected outcomes. The projects were long-term, lasting at least 9 or more months.
  • I have not monitored program activities using project management tools and techniques to ensure that objectives are met timely and according to guidelines.
3 Provide senior level administrative support in assigned program areas to facilitate organizational events and administrative activities. Answer to this question is required
  • I have provided training, mentoring, or senior level guidance to junior level staff on administrative activities such as scheduling events or carrying out administrative processes.
  • I have provided authoritative advice and guidance on administrative policies and procedures.
  • I have acted as a senior administrative advisor for an organizational entity consisting of multiple offices or divisions.
  • I have provided success factors to senior managers in scheduling conferences or organizational events.
  • I have facilitated meetings discussing administrative procedures or technical processes.
  • I have served as a team leader for an administrative cluster or unit.
  • I have coordinated the budget, monitored or approved financial transactions, or provided authoritative guidance on the use of allowable resources for an organizational entity consisting of multiple offices or divisions.
  • I have served as an Office Manager or Administrative Officer for an organization of at least 15 people.
  • I have provided administrative support in assigned program areas, but not at a senior level in the organization.
  • I have not provided this kind of administrative support.
4 Describe your experience(s) analyzing data using qualitative or quantitative methods to assess program activities and accomplishments. Answer to this question is required
  • I have analyzed the differences and distinctions within program data to understand their meaning and explain it to senior management.
  • I have calculated percentages, means, modes, or standard deviations to analyze program activities or accomplishments for an organizational entity consisting of multiple offices or divisions.
  • I have created reports that compare data sets relating to program activities or accomplishments.
  • I have analyzed data using qualitative or quantitative methods not listed here to assess program activities and accomplishments.
  • I have not analyzed data using these kinds of methods to assess program activities
5 Identify the position(s) in your resume in which you performed the above activity/activities; and/or gained the relevant experience. Maximum length of 250 characters.
6 Manage information using automated systems and computer software to build program support and evaluate program activities. Answer to this question is required
  • I have created databases that support program activities or are used to evaluate program activities.
  • I have created queries within databases that support program activities or are used to evaluate program activities.
  • I have created spreadsheets that support program activities or are used to evaluate program activities.
  • I have used statistical software such as SPSS (Statistical Package for the Social Sciences) or SAS (Statistical Analytical Software) to evaluate program activities.
  • I have produced charts or graphs that were used to build program support or evaluate program activities.
  • I have recommended that new data elements be added to an organization wide database or system to meet the evaluative needs of a program.
  • I have managed or implemented systems that build program support or evaluate program activities.
  • I have evaluated data systems, such as commercial off the shelf (COTS) products, comparing and contrasting them against program requirements to make a purchase recommendation to senior management.
  • I have assembled data from internal management information systems and supplemented it with other data to build program support or evaluate program activities.
  • I have used automated systems or computer software to support other kinds of program or administrative activities.
  • I have not used automated systems or computer software to build program support and evaluate program activities.
7 Select the response(s) that identify your experience evaluating project effectiveness using analytical methods and reporting findings to management. Answer to this question is required
  • I have compiled outcomes or measures that demonstrated project effectiveness, such as those related to the Government Performance and Results Act (GPRA).
  • I have measured a project's progress toward meeting goals by monitoring metrics or milestones (such as during independent research).
  • I have been responsible for quality assurance, quality control, or process compliance related to project operations.
  • I have generated projections of future project performance.
  • I have used other analytical methods to evaluate project effectiveness.
  • I have not evaluated project effectiveness using analytical methods.
8 Identify the position(s) in your resume in which you performed the above activity/activities; and/or gained the relevant experience. Maximum length of 250 characters.
9 Select the response that describes your highest level of experience analyzing operational problems or issues (e.g. bottlenecks, conflicts) and recommending solutions. Answer to this question is required
  • I recommended and implemented a solution that permanently resolved the systemic operational problem or issue.
  • I have recommended solutions to systemic operational problems or issues.
  • I have identified and gathered information around an operational problem or issue.
  • I have not performed this job function in my work assignments.
10 Produce written documents explaining detailed procedural information to gain support for program initiatives. Answer to this question is required
  • I have prepared press releases or publications describing program activities to distribute to the general public.
  • I have prepared reports explaining detailed procedural information about program initiatives.
  • I have developed documents that described detailed procedures involved in a process, such as a grant proposal process.
  • I have prepared documents that explain the purpose of a program initiative.
  • I have written letters or memoranda to gain support for program initiatives.
  • I have produced solicitations, requests for proposals (RFP's), or requests for quotations (RFQ's).
  • I have created statements of work or requirements documents.
  • I have summarized program accomplishments as related to strategic or performance goals.
  • I have prepared narrative responses or reports to present analysis or evaluations of program data.
  • I have not produced written documents explaining detailed procedural information.
11 Communicate orally to coordinate complex processes. Answer to this question is required
  • I have not communicated orally to coordinate complex processes.
  • I maintained liaison with other program offices or other agencies when coordinating a complex process.
  • I have explained complex processes to customers.
  • I have influenced managers or others to accept and implement findings and recommendations on organizational improvement or program effectiveness.
  • I have presented program initiatives or complex processes to individuals outside of the organization such as at a workshop or conference.
  • I have presented program initiatives or complex processes within the organization such as at a meeting.
  • I have represented an organizational entity consisting of multiple divisions or offices in a meeting with external groups where I was required to explain administrative or technical material.

Grade: 12

1 GS-12 Choose the answer that best describes your experience. Answer to this question is required
  • I possess one year of specialized experience at least equivalent to GS-11 level in the Federal Service. In addition, to the specialized experience noted at the GS-11 level, experience at this level includes: providing senior-level administrative program support to guide cross-directorate activities; training staff at all levels; providing leadership & expertise in organizing & planning workshops, conferences, & seminars; & arranging for appropriate guest speakers and making presentations.
  • I do not meet the requirement as described above.
2 Describe your experience(s) monitoring program activities using project management tools and techniques to ensure that objectives are met timely and accordingly to guidelines. Answer to this question is required
  • I have developed project plans for a project that lasted 6 or more months.
  • I have ensured that projects lasting 6 or more months meet scheduled milestones.
  • I have established project milestones in relation to expected outcomes for a project that lasted 6 or more months.
  • I have determined project outcomes for a project that lasted 6 or more months.
  • I have developed tracking and reporting systems to monitor long-term project activities.
  • I have led teams working on a project that lasted 6 or more months.
  • I have estimated resource (staff, equipment, and/or funding) requirements for a project.
  • I have determined what tasks must be completed in a project.
  • I have assigned, to other staff, portions of a project for which I was responsible and accountable.
  • I have coordinated multiple projects simultaneously where I monitored milestones, controlled costs, resolved scheduling conflicts, and achieved expected outcomes. The projects were long-term, lasting at least 9 or more months.
  • I have not monitored program activities using project management tools and techniques to ensure that objectives are met timely and according to guidelines.
3 Provide senior level administrative support in assigned program areas to facilitate organizational events and administrative activities. Answer to this question is required
  • I have provided training, mentoring, or senior level guidance to junior level staff on administrative activities such as scheduling events or carrying out administrative processes.
  • I have provided authoritative advice and guidance on administrative policies and procedures.
  • I have acted as a senior administrative advisor for an organizational entity consisting of multiple offices or divisions.
  • I have provided success factors to senior managers in scheduling conferences or organizational events.
  • I have facilitated meetings discussing administrative procedures or technical processes.
  • I have served as a team leader for an administrative cluster or unit.
  • I have coordinated the budget, monitored or approved financial transactions, or provided authoritative guidance on the use of allowable resources for an organizational entity consisting of multiple offices or divisions.
  • I have served as an Office Manager or Administrative Officer for an organization of at least 15 people.
  • I have provided administrative support in assigned program areas, but not at a senior level in the organization.
  • I have not provided this kind of administrative support.
4 Describe your experience(s) analyzing data using qualitative or quantitative methods to assess program activities and accomplishments. Answer to this question is required
  • I have analyzed the differences and distinctions within program data to understand their meaning and explain it to senior management.
  • I have calculated percentages, means, modes, or standard deviations to analyze program activities or accomplishments for an organizational entity consisting of multiple offices or divisions.
  • I have created reports that compare data sets relating to program activities or accomplishments.
  • I have analyzed data using qualitative or quantitative methods not listed here to assess program activities and accomplishments.
  • I have not analyzed data using these kinds of methods to assess program activities
5 Identify the position(s) in your resume in which you performed the above activity/activities; and/or gained the relevant experience. Maximum length of 250 characters.
6 Manage information using automated systems and computer software to build program support and evaluate program activities.
  • I have created databases that support program activities or are used to evaluate program activities.
  • I have created queries within databases that support program activities or are used to evaluate program activities.
  • I have created spreadsheets that support program activities or are used to evaluate program activities.
  • I have used statistical software such as SPSS (Statistical Package for the Social Sciences) or SAS (Statistical Analytical Software) to evaluate program activities.
  • I have produced charts or graphs that were used to build program support or evaluate program activities.
  • I have recommended that new data elements be added to an organization wide database or system to meet the evaluative needs of a program.
  • I have managed or implemented systems that build program support or evaluate program activities.
  • I have evaluated data systems, such as commercial off the shelf (COTS) products, comparing and contrasting them against program requirements to make a purchase recommendation to senior management.
  • I have assembled data from internal management information systems and supplemented it with other data to build program support or evaluate program activities.
  • I have used automated systems or computer software to support other kinds of program or administrative activities.
  • I have not used automated systems or computer software to build program support and evaluate program activities.
7 Select the response(s) that identify your experience evaluating project effectiveness using analytical methods and reporting findings to management. Answer to this question is required
  • I have compiled outcomes or measures that demonstrated project effectiveness, such as those related to the Government Performance and Results Act (GPRA).
  • I have measured a project's progress toward meeting goals by monitoring metrics or milestones (such as during independent research).
  • I have been responsible for quality assurance, quality control, or process compliance related to project operations.
  • I have generated projections of future project performance.
  • I have used other analytical methods to evaluate project effectiveness.
  • I have not evaluated project effectiveness using analytical methods.
8 Identify the position(s) in your resume in which you performed the above activity/activities; and/or gained the relevant experience. Maximum length of 250 characters.
9 Select the response that describes your highest level of experience analyzing operational problems or issues (e.g. bottlenecks, conflicts) and recommending solutions. Answer to this question is required
  • I recommended and implemented a solution that permanently resolved the systemic operational problem or issue.
  • I have recommended solutions to systemic operational problems or issues.
  • I have identified and gathered information around an operational problem or issue.
  • I have not performed this job function in my work assignments.
10 Produce written documents explaining detailed procedural information to gain support for program initiatives. Answer to this question is required
  • I have prepared press releases or publications describing program activities to distribute to the general public.
  • I have prepared reports explaining detailed procedural information about program initiatives.
  • I have developed documents that described detailed procedures involved in a process, such as a grant proposal process.
  • I have prepared documents that explain the purpose of a program initiative.
  • I have written letters or memoranda to gain support for program initiatives.
  • I have produced solicitations, requests for proposals (RFP's), or requests for quotations (RFQ's).
  • I have created statements of work or requirements documents.
  • I have summarized program accomplishments as related to strategic or performance goals.
  • I have prepared narrative responses or reports to present analysis or evaluations of program data.
  • I have not produced written documents explaining detailed procedural information.
11 Communicate orally to coordinate complex processes. Answer to this question is required
  • I have not communicated orally to coordinate complex processes.
  • I maintained liaison with other program offices or other agencies when coordinating a complex process.
  • I have explained complex processes to customers.
  • I have influenced managers or others to accept and implement findings and recommendations on organizational improvement or program effectiveness.
  • I have presented program initiatives or complex processes to individuals outside of the organization such as at a workshop or conference.
  • I have presented program initiatives or complex processes within the organization such as at a meeting.
  • I have represented an organizational entity consisting of multiple divisions or offices in a meeting with external groups where I was required to explain administrative or technical material.

Grade: All Grades

No specific questions.