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Grade: 05

1 GS-5 Choose the answer that best describes your experience: Answer to this question is required
  • I have at least one year of specialized experience equivalent to at least the GS-4 level in the Federal service. Examples of specialized experience include the following: using word processing software to prepare correspondence, responding to routine non-technical inquiries or other clerical or office support functions.
  • I have successfully completed four full years of education above high school level.
  • I possess a combination of post-high school education and specialized experience.
  • I do not meet any of the requirements as described.
2 I type at least 40 words per minute with no more than 3 errors. Answer to this question is required
  • Yes
  • No

Grade: 06

1 GS-6 Choose the answer that best describes your experience: Answer to this question is required
  • I have at least one year of specialized experience equivalent to the GS-5 level in the Federal service. Examples of specialized experience include the following: using word processing software to prepare correspondence, reports and other document; track pending actions to ensure timely completion of work assignments; coordinating and making travel arrangements; responding to routine non-technical inquiries; and coordinating and handling logistical support for meetings.
  • I do not possess the experience described above.
2 I type at least 40 words per minute with no more than 3 errors. Answer to this question is required
  • Yes
  • No

Grade: 07

1 GS-7 Choose the answer that best describes your experience: Answer to this question is required
  • I have one year of specialized experience equivalent to the GS-6 level in the Federal service. Examples of specialized experience include the following: interpreting and applying regulations, policies and procedures to perform a variety of administrative support duties; developing and maintaining spreadsheets and other financial records; developing work tracking systems to ensure timely completion of work assignments;coordinating and making travel arrangements;composing/typing reports in final.
  • I do not possess the experience described above.
2 I type at least 40 words per minute with no more than 3 errors. Answer to this question is required
  • Yes
  • No

Grade: All Grades

1 Conduct data processing using computer software and office automation tools to process proposals. Answer to this question is required
  • I have produced standard reports from specialized computer systems.
  • I have tracked and monitored funding amounts within a spreadsheet program, such as Excel.
  • I have input information into an already existing spreadsheet program, such as Excel.
  • I have created reports from established spreadsheets.
  • I have developed from scratch, without assistance, a new spreadsheet.
  • I have printed PowerPoint presentations prepared by others.
  • I have made adjustments to PowerPoint slides prepared by others.
  • I have developed PowerPoint slides from scratch.
  • I have added graphics or pictures to PowerPoint slides.
  • I have performed mail merges in a word processing program, such as Microsoft Word.
  • I have prepared labels and envelopes in a word processing program, such as Microsoft Word.
  • I have typed narrative correspondence, documents or reports in a word processing program, such as Microsoft Word.
  • I have created tables in a word processing program, such as Microsoft Word.
  • I have entered data into a database program, such as Access.
  • I have generated reports from a database program, such as Access.
  • I have searched fields in a database program, such as Access.
  • I have used an electronic mail program, such as Outlook, to send and reply to messages.
  • I have used an electronic mail program, such as Outlook, to schedule meetings with others.
  • I have training on computer software such as Word, Access, Excel, Outlook, PowerPoint, or other specialized computer systems, but I have not yet used it on the job.
  • I do not have any experience or training conducting data processing using computer software and office automation tools.
2 Provide customer support in person, over the telephone, or through electronic mail regarding a work process. Answer to this question is required
  • I served as a customer support representative where I routinely provided customer support in person, over the telephone or through electronic mail.
  • I kept customers informed of the status of their request for assistance.
  • I responded to complaints about a work process.
  • I answered questions from customers during work in retail.
  • I routinely greeted and refered visitors and callers.
  • I routinely contacted customers to obtain information so that I can complete assignments.
  • I routinely contacted and responded to customers to provide non-technical information.
  • I routinely contacted and responded to customers to provide technical information on agency or organizational programs.
  • I have not had an opportunity to provide customer support about a work process.
3 Manage daily assignments by planning and organizing tasks to carry out work functions. Answer to this question is required
  • I keep a calendar of appointments for my supervisor.
  • I have managed daily office or administrative tasks as an office manager or similar position.
  • I routinely remind my supervisor of upcoming appointments or due dates.
  • I plan my own work daily using lists to keep tasks organized.
  • I maintain a personal calendar of upcoming appointments or tasks.
  • I maintain a calendar for my office unit to keep track of upcoming events, due dates, or schedules.
  • I plan work that must be done for the week including the use of automated ticklers or reminders to keep track of priorities.
  • I coordinate work functions or tasks with others in the office to ensure they are completed on time.
  • I have taken training or attended a workshop on time management.
  • I complete individual tasks timely that are given to me by my supervisor.
  • None of the above.
4 Manage travel arrangements by applying Federal travel regulations to facilitate travel of Federal employees and visitors. Answer to this question is required
  • I have not had an opportunity to make Federal travel arrangements for others.
  • I have had training on applying the Federal travel regulations.
  • I have made airline, hotel, or rental car reservations for other staff by following the Federal travel procedures.
  • I have prepared supporting documentation, such as travel authorizations or travel vouchers, in accordance with Federal travel procedures.
  • I have prepared reports on Federal travel of staff.
  • I have prepared travel itineraries for others.
  • I have used automated systems to make Federal travel arrangements.
  • I have resolved problems with the reservations or travel arrangements I have made for others.
5 Coordinate logistical arrangements by scheduling meeting rooms, arranging for light refreshments, reserving equipment, or assembling supplies for conferences, meetings, or events. Answer to this question is required
  • I have not performed this task, but I am willing to learn it.
  • I have performed this task with coaching or professional supervision.
  • I have performed this task as a regular part of a job or jobs that I have held.
  • I have coordinated the work of others to ensure that logistical arrangements for conferences, meetings, or events were completed.