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Grade: 02

1 GS-2 Choose the answer that best describes your education and/or experience. Answer to this question is required
  • I have at least 3 months of general experience which is progressively responsible clerical or office work.
  • I have successfully completed high school.
  • I possess a combination of high school education and general experience, as described above, that meets 100% of the qualification requirements.
  • I do not meet any of the requirements described above.
2 Which of the following describe your experience providing customer support in person, over the telephone, or through electronic mail regarding a work process? Answer to this question is required
  • I served as a customer support representative where I routinely provided customer support in person, over the telephone or through electronic mail.
  • I kept customers informed of the status of their request for assistance.
  • I responded to complaints about a work process.
  • I answered questions from customers during work in retail.
  • I routinely greet and refer visitors and callers.
  • I routinely contact customers to obtain information so that I can complete assignments.
  • I routinely contact and respond to customers to provide non-technical information.
  • I routinely contact and respond to customers to provide technical information on agency or organizational programs.
  • I do not have this type of experience.
3 I have extensively used the following software packages: Answer to this question is required
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Access
  • Microsoft Project
  • None of the above.

Grade: 03

1 GS-3 Choose the answer that best describes your education and/or experience. Answer to this question is required
  • I possess at least 6 months of general experience which is progressively responsible clerical or office work.
  • I have successfully completed 1 year of education above the high school level.
  • I possess a combination of post-high school education and general experience, as described above, that meets 100% of the qualification requirements.
  • I do not meet any of the requirements described above.
2 Indicate your knowledge of filing and document organization techniques to maintain and retrieve files. Answer to this question is required
  • I have filed documents in an established filing system and quickly retrieved documents when requested.
  • I have utilized and maintained a general office filing system.
  • I used an automated database or word processing software to manage file content and cross-reference filing information.
  • I archived files in accordance with established document retirement and disposition schedules.
  • I scanned paper files into indexed electronic files.
  • I do not have this type of experience.
3 Which of the following describe your experience providing customer support in person, over the telephone, or through electronic mail regarding a work process? Answer to this question is required
  • I served as a customer support representative where I routinely provided customer support in person, over the telephone or through electronic mail.
  • I kept customers informed of the status of their request for assistance.
  • I responded to complaints about a work process.
  • I answered questions from customers during work in retail.
  • I routinely greet and refer visitors and callers.
  • I routinely contact customers to obtain information so that I can complete assignments.
  • I routinely contact and respond to customers to provide non-technical information.
  • I routinely contact and respond to customers to provide technical information on agency or organizational programs.
  • I do not have this type of experience.
4 I have extensively used the following software packages: Answer to this question is required
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Access
  • Microsoft Project
  • None of the above.

Grade: 04

1 GS-4 Choose the answer that best describes your education and/or experience. Answer to this question is required
  • I possess at least one year of general experience which is progressively responsible clerical or office work.
  • I have successfully completed two years of education above the high school level.
  • I possess a combination of post-high school education and general experience, as described above, that meets 100% of the qualification requirements.
  • I do not meet any of the requirements described above.
2 Indicate your knowledge of filing and document organization techniques to maintain and retrieve files. Answer to this question is required
  • I have filed documents in an established filing system and quickly retrieved documents when requested.
  • I have created a filing system for documents and re-organized material for easy retrieval.
  • I have utilized and maintained a general office filing system.
  • I have used an automated database or word processing software to manage file content and cross-reference filing information.
  • I archived files in accordance with established document retirement and disposition schedules.
  • I scanned paper files into indexed electronic files.
  • I do not have this type of experience.
3 Which of the following describe your experience providing customer support in person, over the telephone, or through electronic mail regarding a work process? Answer to this question is required
  • I served as a customer support representative where I routinely provided customer support in person, over the telephone or through electronic mail.
  • I kept customers informed of the status of their request for assistance.
  • I responded to complaints about a work process.
  • I answered questions from customers during work in retail.
  • I routinely greet and refer visitors and callers.
  • I routinely contact customers to obtain information so that I can complete assignments.
  • I routinely contact and respond to customers to provide non-technical information.
  • I routinely contact and respond to customers to provide technical information on agency or organizational programs.
  • I do not have this type of experience.
4 I have extensively used the following software packages: Answer to this question is required
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Access
  • Microsoft Project
  • None of the above.
5 Indicate how you manage daily assignments by planning and organizing tasks to carry out work functions. Answer to this question is required
  • I have managed daily office or administrative tasks in an office environment.
  • I have planned my own work daily using lists to keep tasks organized.
  • I have maintained a personal calendar of upcoming appointments or tasks.
  • I have maintained a calendar to keep track of upcoming events or schedules in an office environment.
  • I have planned work that must be done for the week including the use of automated ticklers or reminders to keep track of priorities.
  • I have coordinated work functions or tasks with others in the office to ensure they are completed on time.
  • I do not have this type of experience.

Grade: 05

1 GS-5 Choose the answer that best describes your education and/or experience: Answer to this question is required
  • I have at least one year of specialized experience equivalent to the GS-4 level in the Federal service. Examples of specialized experience include the following: using word processing software to prepare correspondence, reports, and other documents; tracking pending actions to ensure timely completion of work assignments; coordinating and making travel arrangements; responding to routine non-technical inquiries; and coordinating and handling logistical support for meetings.
  • I have successfully completed four years of education above the high school level.
  • I possess a combination of post-high school education and specialized experience, as described above, that meets 100% of the qualification requirements.
  • I do not meet any of the requirements described above.
2 Indicate your knowledge of filing and document organization techniques to maintain and retrieve files. Answer to this question is required
  • I have filed documents in an established filing system and quickly retrieved documents when requested.
  • I have created a filing system for documents and re-organized material for easy retrieval.
  • I have created and maintained a general office filing system.
  • I have used an automated database or word processing software to manage file content and cross-reference filing information.
  • I archived files in accordance with established document retirement and disposition schedules.
  • I scanned paper files into indexed electronic files.
  • I do not have this type of experience.
3 Which of the following describe your experience providing customer support in person, over the telephone, or through electronic mail regarding a work process? Answer to this question is required
  • I served as a customer support representative where I routinely provided customer support in person, over the telephone or through electronic mail.
  • I kept customers informed of the status of their request for assistance.
  • I responded to complaints about a work process.
  • I answered questions from customers during work in retail.
  • I routinely greet and refer visitors and callers.
  • I routinely contact customers to obtain information so that I can complete assignments.
  • I routinely contact and respond to customers to provide non-technical information.
  • I routinely contact and respond to customers to provide technical information on agency or organizational programs.
  • I do not have this type of experience.
4 I have extensively used the following software packages: Answer to this question is required
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Access
  • Microsoft Project
  • None of the above.
5 Indicate how you manage daily assignments by planning and organizing tasks to carry out work functions. Answer to this question is required
  • I have managed daily office or administrative tasks in an office environment.
  • I have planned my own work daily using lists to keep tasks organized.
  • I have maintained a personal calendar of upcoming appointments or tasks.
  • I have maintained a calendar to keep track of upcoming schedules in an office environment.
  • I have planned work that must be done for the week including the use of automated ticklers or reminders to keep track of priorities.
  • I coordinate work functions or tasks with others in the office to ensure they are completed on time.
  • I do not have this type of experience.
6 I have significant experience performing the following administrative duties: Answer to this question is required
  • Maintaining a calendar to track appointments or events.
  • Making appointments for an organization by coordinating schedules with other meeting participants.
  • Making transportation and hotel arrangements for individuals.
  • Booking conference space and obtaining services in support of an event.
  • Preparing travel expense reports for individuals.
  • Ordering and purchasing office supplies.
  • None of the above.
7 I have extensively used spreadsheet software (e.g., Microsoft Excel) for each of the following purposes: (Extensive experience means that you have independently performed a duty numerous times without review or assistance.) If you are contacted for an interview for this position, you may be asked to demonstrate evidence of the skills you have selected below. Answer to this question is required
  • Creating new spreadsheets.
  • Creating workbook templates.
  • Creating links between workbooks.
  • Entering and editing the same data into multiple worksheets.
  • Using filters within worksheets.
  • Creating and editing formulas in worksheets.
  • Creating pivot chart reports.
  • Consolidating data from multiple worksheets.
  • Converting files to and from different spreadsheet software packages.
  • Using functions and formulas to perform calculations.
  • None of the above.

Grade: All Grades

1 I am enrolled at least half-time in an accredited college or university for the upcoming school semester (e.g. based on your school`s definition of half-time status), or am a full-time high-school student. Your proof of enrollment will be used to verify this information. Answer to this question is required
  • Yes
  • No
2 Are you currently maintaining a grade point average of at least 2.5, on a 4.0 scale as defined by your academic institution? Your transcript will be used to verify this information. Answer to this question is required
  • Yes
  • No
3 I am currently working toward a degree in the following field: Answer to this question is required
  • Biological Sciences
  • Computer Science
  • Engineering
  • Behavioral or Social Sciences
  • Geosciences
  • Mathematics or Statistics
  • Physical Sciences
  • Education
  • Public Policy, Public Administration, or Political Science
  • Business, Finance, Accounting, or Economics
  • Law
  • Other
    3.1 If you choose "Other", please write the degree you are currently working towards. Maximum length of 250 characters.
  • None of the above.
4 I type at least 40 words per minute with no more than 3 errors. Answer to this question is required
  • Yes
  • No