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Vacancy Questions Preview

Vacancy Questions Preview

Band: All Grades
Instructions

Please answer all of the questions listed below. Errors or omissions may affect your consideration for employment. Remember that your experience is subject to verification.

Your responses to these statements will be scored and the score you receive will be used as a measure of the degree to which your background matches the qualifications and competencies required for this job.

In responding to these questions, you should carefully consider each of these statements and choose the response that best matches your experience level. Your resume must support your self-ratings.

PLEASE NOTE: Your self-ratings will be reviewed. If, after reviewing your resume and any supporting documentation, a determination is made that you have rated yourself higher than is supported by your application materials, your category placement may be adjusted and/or you may be excluded from consideration for this job.

H Band Qualifications

* 1.All U.S. Citizens: How would you like to be considered for this position? You may select one or more of the following recruitment sources that apply to you and for which you want to be considered. (NOTE: Please double check your selection(s) and ensure you have attached the appropriate documents to verify your eligibility. Your application will be reviewed under only the choice(s) that you make below. If you are found not eligible for a recruitment source you selected, or if you failed to submit the appropriate documentation to verify your eligibility for that recruitment source, then you will be removed from further consideration under that recruitment source).
  1. External Consideration – All U.S. Citizens may apply. Under the external recruitment source, applicants are ranked using TSA’s Category Grouping procedures and Veterans’ Preference is afforded to eligible applicants. You will be given a new appointment if selected under this recruitment source, even if you are a current Federal employee.)
  2. Internal – Only current TSA permanent or competitive temporary employees are eligible under this recruitment source. (Veterans’ Preference does not apply and you are not required to submit an SF-50.)
  3. Status Eligibles – Only applicants who are reinstatement eligible or who are eligible to transfer from another Federal agency are eligible under this recruitment source. (Veterans’ Preference does not apply. If you are selecting this recruitment source, please remember to submit your most current SF-50, Notification of Personnel Action that reflects you current or former permanent status as a Federal employee.)


* 2.Do you have one year of specialized experience equivalent to the SV-G Pay Band or GS-11 in the Federal service or equivalent experience in the private sector? Such experience includes demonstrated knowledge of Alternative Dispute Resolution principles, concepts, and methodologies; facilitating informal conflict resolution and identifying the most appropriate path of action; and establishing formal and informal communications with individuals throughout the organization.
  1. Yes
  2. No


Module A: Conflict Management

* 3.Applying knowledge of alternative dispute resolution principles, concepts and methodologies.
  1. I have had no education, training or experience in performing this task/competency.
  2. I have had education and training in performing this task/competency, but have not yet performed it on the job.
  3. I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  4. I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  5. I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.


* 4.Keeping abreast of human resources (HR) regulations, civil rights laws, regulations and organizational policies and practices.
  1. I have had no education, training or experience in performing this task/competency.
  2. I have had education and training in performing this task/competency, but have not yet performed it on the job.
  3. I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  4. I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  5. I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.


* 5.Facilitating informal conflict resolution including identifying appropriate courses of action.
  1. I have had no education, training or experience in performing this task/competency.
  2. I have had education and training in performing this task/competency, but have not yet performed it on the job.
  3. I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  4. I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  5. I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.


* 6.Gathering and assessing facts to better understand an issue from all perspectives.
  1. I have had no education, training or experience in performing this task/competency.
  2. I have had education and training in performing this task/competency, but have not yet performed it on the job.
  3. I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  4. I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  5. I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.


* 7.Processing complex stakeholder complaints, employee complaints and inquiries from congressional and organizational representatives.
  1. I have had no education, training or experience in performing this task/competency.
  2. I have had education and training in performing this task/competency, but have not yet performed it on the job.
  3. I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  4. I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  5. I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.


* 8.Making recommendations that consider regulatory compliance, timeliness, mission priorities and employee desires to management and employees for resolving case issues of immediate concern.
  1. I have had no education, training or experience in performing this task/competency.
  2. I have had education and training in performing this task/competency, but have not yet performed it on the job.
  3. I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  4. I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  5. I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.


* 9.Monitoring recurring issues and adverse trends in complaints and inquiries.
  1. I have had no education, training or experience in performing this task/competency.
  2. I have had education and training in performing this task/competency, but have not yet performed it on the job.
  3. I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  4. I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  5. I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.


10.Please indicate where in your resume (e.g., position title, work experience, education, etc.) your ratings for this module can be verified. The information you provide in the text box below will only be used to help reviewers find verifying information in your resume. The information you provide in the text box will not be evaluated or rated.
Maximum length of 250 characters.


Module B: Project Management

* 11.Managing multiple complex projects or major programs to ensure objectives are met.
  1. I have had no education, training or experience in performing this task/competency.
  2. I have had education and training in performing this task/competency, but have not yet performed it on the job.
  3. I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  4. I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  5. I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.


* 12.Defining project/program requirements to ensure alignment with objectives.
  1. I have had no education, training or experience in performing this task/competency.
  2. I have had education and training in performing this task/competency, but have not yet performed it on the job.
  3. I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  4. I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  5. I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.


* 13.Establishing and maintaining mutually beneficial relationships with others in different departments and functions.
  1. I have had no education, training or experience in performing this task/competency.
  2. I have had education and training in performing this task/competency, but have not yet performed it on the job.
  3. I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  4. I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  5. I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.


* 14.Providing advice in resolving recurring problems and recommending alternative approaches, including the review of policies and precedents under guidance.
  1. I have had no education, training or experience in performing this task/competency.
  2. I have had education and training in performing this task/competency, but have not yet performed it on the job.
  3. I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  4. I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  5. I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.


* 15.Conducting research and analysis to ensure that most recent guidance is applied when making technical decisions or when advising managers and employees.
  1. I have had no education, training or experience in performing this task/competency.
  2. I have had education and training in performing this task/competency, but have not yet performed it on the job.
  3. I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  4. I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  5. I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.


* 16.Tracking and following up on cases and actions to ensure timely completion and regulatory compliance.
  1. I have had no education, training or experience in performing this task/competency.
  2. I have had education and training in performing this task/competency, but have not yet performed it on the job.
  3. I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  4. I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  5. I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.


17.Please indicate where in your resume (e.g., position title, work experience, education, etc.) your ratings for this module can be verified. The information you provide in the text box below will only be used to help reviewers find verifying information in your resume. The information you provide in the text box will not be evaluated or rated.
Maximum length of 250 characters.


Module C: Customer Service

* 18.Managing customer expectations to ensure satisfaction.
  1. I have had no education, training or experience in performing this task/competency.
  2. I have had education and training in performing this task/competency, but have not yet performed it on the job.
  3. I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  4. I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  5. I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.


* 19.Balancing the needs of a variety of customers.
  1. I have had no education, training or experience in performing this task/competency.
  2. I have had education and training in performing this task/competency, but have not yet performed it on the job.
  3. I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  4. I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  5. I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.


* 20.Following up on customer and inquiries and complaints by contacting all necessary parties.
  1. I have had no education, training or experience in performing this task/competency.
  2. I have had education and training in performing this task/competency, but have not yet performed it on the job.
  3. I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  4. I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  5. I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.


* 21.Readjusting priorities as needed to respond to changing customer demands.
  1. I have had no education, training or experience in performing this task/competency.
  2. I have had education and training in performing this task/competency, but have not yet performed it on the job.
  3. I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  4. I have performed this task/competency as a regular part of a job, independently and usually without review by a supervisor, manager or senior employee.
  5. I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.


22.Please indicate where in your resume (e.g., position title, work experience, education, etc.) your ratings for this module can be verified. The information you provide in the text box below will only be used to help reviewers find verifying information in your resume. The information you provide in the text box will not be evaluated or rated.
Maximum length of 250 characters.


Certification

* 23.Do you certify that, to the best of your knowledge and belief, ALL of the information provided on this application is true, accurate and complete?
  1. Yes
  2. No






This is a Federal job application system.  Providing false information, creating fake IDs, or failing to answer all questions truthfully and completely may be grounds for not hiring, for disbarment from Federal employment, or for dismissal after the applicant begins work.  Falsifying a Federal job application, attempting to violate the privacy of others, or attempting to compromise the operation of this system may be punishable by fine or imprisonment (US Code, Title 18, section 1001).

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