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Vacancy Questions Preview

Vacancy Questions Preview

Grade: 06
* 1.GS-6 Choose one answer that best describes your experience as related to the basic qualification requirements for this position:
  1. I have at least one year of specialized experience that has equipped me with the knowledge, skills and abilities to successfully perform the duties of the position. This experience is related to the work of the position and equivalent to at least the GS-05 level in the Federal service as described in the vacancy announcement.
  2. My experience does not match the choice above.


YOUR RESPONSE TO THE FOLLOWING BASIC QUALIFICATION QUESTION(S) MUST BE SUPPORTED IN YOUR RESUME. FAILURE TO SUPPORT YOUR ANSWER(S) IN YOUR RESUME MAY IMPACT YOU OR ELIMINATE YOU FROM CONSIDERATION.

Grade: All Grades
YOUR RESPONSES TO THE FOLLOWING QUESTIONS MUST BE SUPPORTED IN YOUR RESUME. FAILURE TO SUPPORT YOUR ANSWER(S) IN YOUR RESUME MAY IMPACT YOU OR ELIMINATE YOU FROM CONSIDERATION.

* 1.Which of the following best describes your experience in becoming familiar with regulations, instructions or other guidance so as to be able to correctly interpret and apply that guidance?
  1. I have not had experience, education, or training in performing this task.
  2. I have had education or training in performing this task but have not yet performed this task on the job.
  3. I have performed this task on the job with close supervision from supervisor or senior employee.
  4. I have performed this task as a regular part of the job, independently and usually without review by supervisor or senior employee.
  5. I have supervised performance of this task, and/or I have trained others in performance and/or am normally consulted as an expert for assistance in performing this task.


* 2.Which of the following best describes your experience interacting with customers in order to obtain clarification or resolve problems?
  1. I have not had experience, education, or training in performing this task.
  2. I have had education or training in performing this task but have not yet performed this task on the job.
  3. I have performed this task on the job with close supervision from supervisor or senior employee.
  4. I have performed this task as a regular part of the job, independently and usually without review by supervisor or senior employee.
  5. I have supervised performance of this task, and/or I have trained others in performance and/or am normally consulted as an expert for assistance in performing this task.


* 3.Which of the following best describes your highest level of experience using an automated system to verify eligibility for benefits, such as medical benefits, and enrolling eligible members in the program.
  1. I have not had experience, education, or training in performing this task.
  2. I have had education or training in performing this task but have not yet performed this task on the job.
  3. I have performed this task on the job with close supervision from supervisor or senior employee.
  4. I have performed this task as a regular part of the job, independently and usually without review by supervisor or senior employee.
  5. I have supervised performance of this task, and/or I have trained others in performance and/or am normally consulted as an expert for assistance in performing this task.


* 4.Which of the following best describes your experience examining documents for accuracy, adequacy of documentation and justification, and overall compliance with guidelines or instructions?
  1. I have not had experience, education, or training in performing this task.
  2. I have had education or training in performing this task but have not yet performed this task on the job.
  3. I have performed this task on the job with close supervision from supervisor or senior employee.
  4. I have performed this task as a regular part of the job, independently and usually without review by supervisor or senior employee.
  5. I have supervised performance of this task, and/or I have trained others in performance and/or am normally consulted as an expert for assistance in performing this task.


* 5.Which of the following best describes your highest level of experience using standard office automation to provide and support timely and professional customer service functions.
  1. I have not had experience, education, or training in performing this task.
  2. I have had education or training in performing this task but have not yet performed this task on the job.
  3. I have performed this task on the job with close supervision from supervisor or senior employee.
  4. I have performed this task as a regular part of the job, independently and usually without review by supervisor or senior employee.
  5. I have supervised performance of this task, and/or I have trained others in performance and/or am normally consulted as an expert for assistance in performing this task.


* 6.Which of the following best describes your highest level of experience composing, preparing, and reviewing correspondence related to customer service programs.
  1. I have not had experience, education, or training in performing this task.
  2. I have had education or training in performing this task but have not yet performed this task on the job.
  3. I have performed this task on the job with close supervision from supervisor or senior employee.
  4. I have performed this task as a regular part of the job, independently and usually without review by supervisor or senior employee.
  5. I have supervised performance of this task, and/or I have trained others in performance and/or am normally consulted as an expert for assistance in performing this task.


* 7.Which of the following best describes your highest level of experience reviewing incoming mail and composing replies to inquiries of a routine nature.
  1. I have not had experience, education, or training in performing this task.
  2. I have had education or training in performing this task but have not yet performed this task on the job.
  3. I have performed this task on the job with close supervision from supervisor or senior employee.
  4. I have performed this task as a regular part of the job, independently and usually without review by supervisor or senior employee.
  5. I have supervised performance of this task, and/or I have trained others in performance and/or am normally consulted as an expert for assistance in performing this task.


* 8.This position requires aiding a variety of people with new or difficult concepts. Choose the statements that describe services you have provided as a regular part of your job.
  1. Served as a spokesperson for an organization.
  2. Facilitated communications and activities between organizational entities.
  3. Negotiated policy changes.
  4. Mediated or facilitated problem resolution.
  5. Prepared written reports on program/project status.
  6. Presented, defended, and/or negotiated specific mission goals and needs with senior management and contract representatives.
  7. Briefed senior management on organizational issues or similar topics.
  8. Independently planned, hosted, and conducted meetings.
  9. Served on panels, committees, or task forces on technical, programmatic, and/or professional issues.
  10. Regularly consulted by others on technical, programmatic, and/or professional issues.
  11. None of the above.


* 9.Which of the following best describes your experience processing referral requests, including logging and tracking results?
  1. I have not had experience, education, or training in performing this task.
  2. I have had education or training in performing this task but have not yet performed this task on the job.
  3. I have performed this task on the job with close supervision from supervisor or senior employee.
  4. I have performed this task as a regular part of the job, independently and usually without review by supervisor or senior employee.
  5. I have supervised performance of this task, and/or I have trained others in performance and/or am normally consulted as an expert for assistance in performing this task.


* 10.Which of the following best describes your experience obtaining proper authorizations, scheduling appointments and instructing patients?
  1. I have not had experience, education, or training in performing this task.
  2. I have had education or training in performing this task but have not yet performed this task on the job.
  3. I have performed this task on the job with close supervision from supervisor or senior employee.
  4. I have performed this task as a regular part of the job, independently and usually without review by supervisor or senior employee.
  5. I have supervised performance of this task, and/or I have trained others in performance and/or am normally consulted as an expert for assistance in performing this task.


* 11.Choose the statement(s) that describe your experience communicating.
  1. I have experience making formal presentations to large audiences.
  2. I have experience performing briefings/presentations for smaller audiences (5-20 individuals).
  3. I have developed written materials for presentations/conferences/meetings.
  4. I have provided explanations regarding contentious issues to individuals in the general public.
  5. I have extensive dealings providing customer service to the general public
  6. None of the above






This is a Federal job application system. Providing false information, creating fake IDs, or failing to answer all questions truthfully and completely may be grounds for not hiring, for disbarment from Federal employment, or for dismissal after the applicant begins work. Falsifying a Federal job application, attempting to violate the privacy of others, or attempting to compromise the operation of this system may be punishable by fine or imprisonment (US Code, Title 18, section 1001).