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Vacancy Questions Preview

Vacancy Questions Preview

Grade: All Grades
YOUR RESPONSE TO THE FOLLOWING BASIC QUALIFICATION QUESTION(S) MUST BE SUPPORTED IN YOUR RESUME. FAILURE TO SUPPORT YOUR ANSWER(S) IN YOUR RESUME MAY IMPACT YOU OR ELIMINATE YOU FROM CONSIDERATION.

* 1.GS-11 - Choose one answer that best describes your education, experience or combination of education and experience as related to the basic qualification requirements for this position:
  1. I have at least one year of specialized experience that has equipped me with the particular knowledge, skills, and abilities to successfully perform the duties of the position. This experience is related to the work of the position and equivalent to at least the GS-09 level in the Federal service as described in the vacancy announcement
  2. I have completed 3 full years of progressively higher level graduate education OR possess a Ph.D. or equivalent doctoral degree
  3. I have a combination of graduate level education beyond the first 2 years of progressive graduate study and specialized experience that together meets 100% of the qualification requirements for this position.
  4. I do not meet any of the requirements described above.


YOUR RESPONSES TO THE FOLLOWING QUESTIONS MUST BE SUPPORTED IN YOUR RESUME. FAILURE TO SUPPORT YOUR ANSWER(S) IN YOUR RESUME MAY IMPACT YOU OR ELIMINATE YOU FROM CONSIDERATION.

* 2.Which of the following statements best describes your experience, education or training providing technical advice and assistance on telecommunication policies, processes and procedures:
  1. I have not had experience, education, or training in performing this task.
  2. I have had education or training in performing this task but have not yet performed this task on the job.
  3. I have performed this task on the job with close supervision from supervisor or senior employee.
  4. I have performed this task as a regular part of the job, independently and usually without review by supervisor or senior employee.
  5. I have supervised performance of this task, and/or I have trained others in performance and/or am normally consulted as an expert for assistance in performing this task.


* 3.Please select the best choice that indicates your highest level of experience interpreting, applying, adapting and extending telecommunications principles, procedures or guidelines to meet specific system requirements or resolve problems:
  1. I have not had experience, education, or training in performing this task.
  2. I have had education or training in performing this task but have not yet performed this task on the job.
  3. I have performed this task on the job with close supervision from supervisor or senior employee.
  4. I have performed this task as a regular part of the job, independently and usually without review by supervisor or senior employee.
  5. I have supervised performance of this task, and/or I have trained others in performance and/or am normally consulted as an expert for assistance in performing this task.


* 4.Please select the best choice that indicates your highest level of experience coordinating telecommunications systems, services and operations with a wide range of individuals including top management, program managers, project managers, contractors, vendors, and other technical individuals (e.g., telecommunications specialists, electronics engineers or technicians, computer specialists, computer engineers):
  1. I have not had experience, education, or training in performing this task.
  2. I have had education or training in performing this task but have not yet performed this task on the job.
  3. I have performed this task on the job with close supervision from supervisor or senior employee.
  4. I have performed this task as a regular part of the job, independently and usually without review by supervisor or senior employee.
  5. I have supervised performance of this task, and/or I have trained others in performance and/or am normally consulted as an expert for assistance in performing this task.


* 5.Which of the following statements best describes your experience working in an IT help desk environment:
  1. I do not have experience, education or training in this task.
  2. I have education, training, and knowledge in performing this task, but have not performed it on the job.
  3. I have performed this task as a direct front line support person meeting caller needs, by providing some type of service or technical support.
  4. I have performed this task as a higher level support person, providing escalation support to front line support personnel, or by training others in support methods.
  5. I have supervised and trained others in the performance of various help desk tasks, and was responsible for all or significant portions of the help desk operation, including the performance of the front line support staff.


* 6.Which of following statements best describes your experience working in a call center/help desk environment:
  1. I do not have experience, education or training in this task.
  2. I have education, training, and knowledge in performing this task, but have not performed it on the job.
  3. I have performed this task as a direct front line support person meeting caller needs, by providing some type of service or technical support.
  4. I have performed this task as a higher level support person, providing escalation support to front line support personnel, or by training others in support methods.
  5. I have supervised and trained others in the performance of various call center tasks, and was responsible for all or significant portions of the call center operation, including the performance of the front line support staff.


* 7.I have experience troubleshooting and resolving problems with the following:
  1. Workstations
  2. Network Printers
  3. Network-related Administration
  4. Data Archiving and Retrieval
  5. Optical Scanners
  6. Telephone Systems
  7. Computer performance problems
  8. Business Continuity/COOP
  9. None of the above


* 8.From the following list of interpersonal communication skills, identify those that reflect your strongest capabilities.
  1. Administer consequences, hold others accountable and enforce program policies and standards in the workplace.
  2. Coordinate efforts to adjust work activities in situations where frequent changes, delays or unexpected events arise that cause major shifts in priorities, timetables or work assignments.
  3. Facilitate the resolution of competing or conflicting interests among co-workers whose cooperation is essential to the success of a project.
  4. Negotiate with and influence others in order to gain their commitment to pursue new or existing initiatives or technologies.
  5. Persuade others to adopt new or existing methods, procedures or techniques in order to accomplish their work.
  6. Provide direction, guidance or instruction to members of inter-disciplinary teams charged with carrying out a technical project.
  7. Use consensus-building techniques to persuade representatives of groups that hold opposing views or positions, to reach agreement on important issues.
  8. None of the above.


* 9.Choose the statement(s) that describes the communication/briefing skills you have used as a regular part of your job.
  1. Developed written materials for briefings, meetings or conferences.
  2. Written clearly, logically, concisely and persuasively for varied audiences.
  3. Drafted policy and procedural materials for dissemination to field or operating level components.
  4. Drafted reports, memoranda and correspondence for signature by higher-level officials.
  5. Communicated organizational strategies, goals, objectives or priorities on a regular basis.
  6. Explained or justified decisions, conclusions, findings or recommendations.
  7. Composed complex correspondence or other written work such as manuals, books, management reports or articles.
  8. Reviewed reports for accuracy, adherence to policy, organization of material, clarity of expression and appropriateness for intended audiences.
  9. Briefed managers/executives outside of my organization.
  10. Provided internal briefings on a highly controversial issue.
  11. Provided external briefings on a highly controversial issue.
  12. Developed comprehensive materials for briefings, meetings or conferences for agency and departmental leaders, Congress, the media and the general public.
  13. None of the above.


* 10.Which of the following most accurately reflects your highest level of experience managing IT projects?
  1. I have not had experience, education, or training in performing this task.
  2. I have had education or training in performing this task but have not yet performed this task on the job.
  3. I have performed this task on the job with close supervision from supervisor or senior employee.
  4. I have performed this task as a regular part of the job, independently and usually without review by supervisor or senior employee.
  5. I have supervised performance of this task, and/or I have trained others in performance and/or am normally consulted as an expert for assistance in performing this task.


* 11.Which of the following best describes your experience supporting non-standard workstation computer systems, and procuring, implementing, supporting and maintaining local networks for deploying training and performance support organization-wide:
  1. I have not had experience, education, or training in performing this task.
  2. I have had education or training in performing this task but have not yet performed this task on the job.
  3. I have performed this task on the job with close supervision from supervisor or senior employee.
  4. I have performed this task as a regular part of the job, independently and usually without review by supervisor or senior employee.
  5. I have supervised performance of this task, and/or I have trained others in performance and/or am normally consulted as an expert for assistance in performing this task.


* 12.Select the choice which best describes the extent to which you have developed new methods, policies and governance procedures that would help the program operate more effectively and efficiently.
  1. I have not had experience, education, or training in performing this task.
  2. I have had education or training in performing this task but have not yet performed this task on the job.
  3. I have performed this task on the job with close supervision from supervisor or senior employee.
  4. I have performed this task as a regular part of the job, independently and usually without review by supervisor or senior employee.
  5. I have supervised performance of this task, and/or I have trained others in performance and/or am normally consulted as an expert for assistance in performing this task.


* 13.Select the statement that best describes your experience motivating subordinates and/or co-workers toward future goals and encouraging innovation.
  1. I have not had experience, education, or training in performing this task.
  2. I have had education or training in performing this task but have not yet performed this task on the job.
  3. I have performed this task on the job with close supervision from supervisor or senior employee.
  4. I have performed this task as a regular part of the job, independently and usually without review by supervisor or senior employee.
  5. I have supervised performance of this task, and/or I have trained others in performance and/or am normally consulted as an expert for assistance in performing this task.


* 14.Which of the following best describes your experience serving as a team leader providing leadership, training, consultation and technical support services to team members, programmers, and management personnel?
  1. I have not had experience, education, or training in performing this task.
  2. I have had education or training in performing this task but have not yet performed this task on the job.
  3. I have performed this task on the job with close supervision from supervisor or senior employee.
  4. I have performed this task as a regular part of the job, independently and usually without review by supervisor or senior employee.
  5. I have supervised performance of this task, and/or I have trained others in performance and/or am normally consulted as an expert for assistance in performing this task.






This is a Federal job application system. Providing false information, creating fake IDs, or failing to answer all questions truthfully and completely may be grounds for not hiring, for disbarment from Federal employment, or for dismissal after the applicant begins work. Falsifying a Federal job application, attempting to violate the privacy of others, or attempting to compromise the operation of this system may be punishable by fine or imprisonment (US Code, Title 18, section 1001).